Wholesale Coordinator

Titel: Wholesale Coordinator Division: Global Sales Operations Reports to: Global Head of Sales Operations Location: Stockholm, Head Quarter Working hours: Full Time Position Overview The Wholesale Coordinator supports the end-to-end B2B order lifecycle, acting as a key link between Sales, Logistics and Finance. The role ensures accurate order management, smooth logistics execution, timely handling of returns and claims, high-quality system data, and proactive partner communication. Primary Objectives • Ensure accurate and efficient execution of the B2B order lifecycle, from order entry and adjustments through delivery, returns and claims. • Coordinate logistics, B2B requirements and financial reconciliation to ensure seamless operations. • Deliver a best-in-class partner experience through proactive communication and solution-oriented support. • Drive continuous improvements that increase operational efficiency and commercial performance. Core Responsibilities Customer Service & Partner Support • Act as the primary operational contact for wholesale partners, providing timely and solution-oriented support. • Manage partner enquiries and resolve service issues, including product claims and returns. • Coordinate product claims with Product Development, ensuring proper follow-up and supporting quality improvements. • Participate in partner and trade meetings with Sales Managers, providing operational input and follow-up. • Monitor partner satisfaction and identify opportunities to improve service levels. Sales Operations • Ensure accurate entry and validation of seasonal pre-orders in Business Central and smooth order flow between the B2B portal and ERP. • Manage the orderbook throughout the season, including order changes, cancellations, delivery requirements and conversation. • Monitor orderbook health and highlight risks and opportunities related to stock availability, delivery timelines and customer commitments. • Support Sales Managers with orderbook analysis, availability and delivery updates. • Drive in-season re-orders to maximize sales and support commercial performance. • Provide order and partner insights to support demand planning. Logistics • Coordinate outbound delivery planning and forecasting in line with sales requirements and timelines. • Manage orders in the ERP, ensuring accurate processing and alignment with delivery schedules. • Coordinate specific delivery requirements and warehouse picking activities. • Manage logistics-related discrepancies and credits, coordinating resolution with internal teams. • Support financial reconciliation of inbound deliveries and invoices in collaboration with Finance. Systems, Data & Operational Administration • Maintain accurate customer and account master data across ERP, B2B and CRM systems, including required documentation and Finance coordination. • Ensure operational data is complete and accurate to support reporting and decision-making. • Support Accounts Receivable follow-up and resolution of outstanding payment issues. • Produce regular and ad-hoc reporting on sales, orders, deliveries and partner performance. • Maintain operational procedures and process documentation. • Support system enhancements and new tool implementations through testing, training and process adoption. Key Stakeholders: • Wholesale, Logistics, Finance, IT, Sales & Operations Requirements • Experience in wholesale operations, order management or logistics. • Strong Excel skills and experience with ERP/B2B systems. • Fluent in English, written and spoken. • Structured, detail-oriented and solution-driven. • Strong communication and stakeholder-management skills. Desired Experience • Experience from fashion, sportswear, wholesale and retail. • Knowledge of ERP and B2B system, e.g. Business Central and NuORDER. • Understanding of the full wholesale order lifecycle. • Experience with reporting, master data and process improvements.