Tour Guide

Company Description tour leader is a travel and tourism company that organizes guided experiences for visitors and local residents in and around Copenhagen. The company focuses on delivering engaging, informative, and enjoyable tours that highlight cultural, historical, and contemporary aspects of the city. tour leader values professionalism, inclusivity, and high-quality customer service to ensure memorable experiences for diverse groups of travelers. Team members are supported with clear processes, training, and resources to deliver tours safely and consistently. The company encourages local knowledge, curiosity, and a passion for storytelling. Role Description This part-time Tour Guide role at tour leader is a hybrid position based in Copenhagen, with some tasks performed from home (such as planning routes, preparing scripts, and handling follow-up communications). On a typical day, the Tour Guide greets groups, leads guided tours through designated routes, shares historical and cultural insights, and responds to questions in a clear and engaging manner. The role includes providing excellent customer service, ensuring guest safety and comfort, managing schedules, and occasionally supporting ticket sales or upselling additional tours. Administrative tasks may involve updating tour materials, coordinating with the operations team, and responding to customer inquiries online or by phone. The Tour Guide is expected to maintain punctuality, uphold company standards, and adapt tours to different group sizes and needs. Qualifications

• Strong Guided Tours skills, including route planning, storytelling, and group management.
• Excellent Communication abilities, with clear spoken English and the capacity to engage diverse audiences; additional languages are an advantage.
• Customer Service experience, with a focus on hospitality, problem-solving, and creating positive guest experiences.
• Interest or background in History and local culture, with the ability to present information accurately and accessibly.
• Basic Sales skills, such as promoting additional tours, handling inquiries, and supporting ticket or merchandise sales.
• Ability to work part time with a flexible schedule, including weekends and holidays, and to commute regularly within Copenhagen.
• Comfort working in a hybrid setup, handling some planning and communication tasks from home using digital tools.
• Prior experience in tourism, hospitality, or events is beneficial; formal education in tourism, history, or related fields is a plus but not required.