Telephone Operator

We are looking for a professional and reliable Phone Operator to join our Homecare Healthcare team. This role is ideal for someone with excellent communication skills who can handle a high volume of calls while providing patients, caregivers, and healthcare professionals with a positive and professional experience. Key Responsibilities: - Answer and route incoming calls promptly and professionally - Assist patients, caregivers, employees, and healthcare providers with general inquiries - Take accurate messages and ensure timely follow-up - Direct calls to the appropriate departments, including Coordination, Intake, HR, and Management - Handle urgent or sensitive calls calmly and according to company procedures - Maintain accurate call records and documentation - Provide excellent customer service while maintaining patient confidentiality and HIPAA standards Qualifications: - Strong English communication skills, both verbal and written - Professional and friendly phone manner - Excellent listening, multitasking, and problem-solving skills - Comfortable working in a fast-paced environment - Strong attention to detail and reliability - Previous experience in Homecare, Healthcare, Medical Office, Call Center, or Customer Service is preferred - Familiarity with HIPAA and healthcare terminology is a plus Position: Full-Time Industry: Homecare / Healthcare Department: Operations