Technician IT Helpdesk

Your team The four ICT groups in the Technical Division at MAX IV deliver solutions to the whole MAX IV organisation in the areas of electronics, software, IT infrastructure, detectors and scientific data. This is a dynamic and highly challenging environment that requires close collaboration with the staff to understand the needs and be effective in forming solutions. We are around 50 people in total who work in the 4 groups in a well organised and agile way. We hold values of lean management, knowledge spread, user autonomy, continuous improvement and flexibility as guiding principles for our work. The smooth functioning of the MAX IV synchrotron facility relies strongly on the efficient, reliable and flexible operation of its IT infrastructure. The site hosts a vast variety of computer equipment, from the control of scientific instruments to HPC and multi petabyte storage to office computing and printers. MAX IV is looking for a positive and service minded person to join our IT Infrastructure group in the Helpdesk function with focus on Desktop management, hardware support, account administration and procurement of IT equipment. The position will involve direct interaction with staff in the entire organisation as well as external users, good people skills will be essential. Your main work tasks will be

• Desktop infrastructure, orchestration and management
• User support
• System administration of office systems
• Procurement of office IT equipment
• Administration of software licenses
• First contact for ticketing system.
• User account management in Active Directory.

To be successful in this role you need to have the following qualifications

• Extensive experience with installing and managing Windows computers in a large environment
• Extensive experience with user management in an AD environment
• Extensive experience with managing SharePoint for end users.
• Good knowledge of PC hardware and thorough troubleshooting experience
• Excellent command of Swedish and English, both spoken and in writing.

The following are seen as merits

• Experience with VMware and/or other virtualization environments
• Experience with managing Linux OS
• Good knowledge with managing and troubleshooting MacOS computers

As a person you are easy going and enjoy working together with other people. You must be open to discuss new solutions and alternative views on the situation. You will be in daily contact with staff that expect you to solve their problems, good communication skills are essential for the successful candidate. What We Offer When you join our MAX IV team, you step into a world of front edge science. We make the invisible visible by supporting scientists from all over the world, generating scientific results for the benefit of society. We offer you a multicultural work environment with great opportunities for personal development with respect for a healthy work-life balance. Probation period may apply. On call duty may apply in the future. For Further Information, Please Visit https://www.lunduniversity.lu.se/about-lund-university/work-lund-university www.sweden.se https://www.maxiv.lu.se/about-us/careers/compensation-benefits/