Technical Scrum Master

Job Description: Employment Type: Permanent/Full-Time Are you a Scrum Master who has transitioned into Service Management, or a Service Delivery Manager with strong Agile delivery experience? If you have hands-on expertise in both domains, we'd love to hear from you. We're looking for a professional who can successfully balance Agile leadership and Service Operations, ensuring high-performing teams, stable production services, and successful delivery of critical payment solutions. What You'll Do

• Lead Scrum and SAFe ceremonies, sprint planning, and continuous improvement initiatives.
• Drive team collaboration, remove impediments, and manage delivery dependencies.
• Ensure service stability, availability, and compliance with SLAs and operational KPIs.
• Lead incident, change, and service management activities.
• Partner with business stakeholders, technology teams, and service owners to deliver reliable payment services.

What We're Looking For ✅ Proven experience as both a Scrum Master and Service Delivery/Service Manager (mandatory) ✅ Strong knowledge of Agile, Scrum, SAFe, ITIL, Incident & Change Management ✅ Experience in Banking, Financial Services, or Payments ✅ Strong stakeholder management and communication skills ✅ Understanding of payment ecosystems, SEPA, ISO 20022, clearing, settlement, or instant payments is a plus Ideal Candidate Whether you're currently a Scrum Master supporting service operations or a Service Manager driving Agile delivery, this role offers the opportunity to leverage both skill sets in a critical Payments environment. Please note: Experience in both Scrum Master and Service Management roles is mandatory. Candidates with expertise in only one area may not be a fit for this position.