Support Consultant, 2nd Line - EG Bolig

Use your industry experience in housing administration to resolve challenging cases and make a difference for both customers and colleagues. Do you have first-hand experience of housing administration, for example as an administrator or as a user of an administration system such as EG Bolig or a similar solution? Would you like to help users with complex issues? Do you want to be part of an international software company and put your specialist knowledge to use when it really matters? Then you might be the person we are looking for to join our 2nd line support team at EG Housing! As part of the department You will join EG Housing’s Customer Support team and work primarily as a 2nd line Support Consultant, you will play a key role in helping our customers with more technical and complex enquiries that require both system understanding and industry knowledge. You receive cases from 1st line and take ownership of resolving them, from troubleshooting and configuration to involving the right colleagues in Development. Our customers are housing associations and property management companies, and they need a sparring partner who understands their day-to-day work. That is why we value candidates who know the industry and understand the tasks customers use the system to perform. You will communicate with customers by phone, email and through our support system, maintaining close daily contact with them. You will be based in Aarhus and work closely with colleagues in Ballerup. Your role: Answering, Sorting, and Keeping Things Moving

• Your day is a mix of answering, sorting, and keeping things moving:
• Provide 2nd line support - Support users of EG Bolig by phone and email, helping them resolve questions and more complex issues efficiently.
• Guide customers based on industry knowledge - Use your understanding of housing administration to identify customer needs and recommend solutions that support their workflows.
• Handle complex support cases - Take ownership of cases beyond regular 1st line support, including system errors, configuration questions, and specialised functionality.
• Troubleshoot and escalate - Analyse issues, identify root causes, and when Development support is needed, escalate cases with clear and comprehensive documentation.
• Collaborate across teams - Work closely with Development, consultants, and 1st line support to solve customer issues and ensure a positive customer experience.
• Share knowledge - Contribute to knowledge articles and guide 1st line colleagues on recurring issues, helping strengthen knowledge across the support organisation.
• Use AI in your daily work - Use our AI tools as a natural part of case handling, troubleshooting, and delivering efficient customer support.

You are the ideal candidate if you

• Have experience in housing administration, for example as an administrator, property manager or employee of a housing association or property management company.
• Are familiar with a housing or property management system, such as EG Bolig or a similar solution.
• Have broader knowledge of housing associations and the tasks involved in administering them.
• Enjoy investigating issues in depth and finding solutions to technical and process-related challenges.
• Be able to explain complex topics clearly, both verbally and in writing.
• Be organised, helpful and accustomed to taking responsibility for your own tasks.
• Be a confident IT user and quick to learn new things.
• Speak fluent Danish and have good written and spoken English skills.

It's an advantage if you

• Have direct experience with EG Bolig.
• Have experience in support or customer service, particularly in a software company.
• Are familiar with EG ProBo or EG ProBo Extra.
• Have experience with ServiceNow or similar support systems.

If you are not already familiar with EG Bolig, we will teach you the system. The most important thing is that you know the industry, can understand the customer’s workflows and enjoy finding solutions. What’s in it for you?

• A permanent, full-time position (37 hours per week) at our office in Aarhus.
• A key role in the 2nd line support team for EG Bolig.
• Thorough training in EG Bolig if you come from another administration system.
• Great colleagues, an informal atmosphere and a high level of professional knowledge sharing.
• A working environment with flexibility, influence and a focus on employee well-being.
• Development opportunities through EG Academy.
• An evolving environment: We are rethinking how support is delivered, and you will have a say in that journey.
• Salary based on qualifications.

Our values: Lead the Industry - We don't just serve our industries - we lead them. We bring deep expertise, set new standards, and help our customers stay ahead. Make it Happen - We take ownership, move fast, and deliver real impact. When we say we'll do something, it gets done - no excuses, no politics. Stronger Together - We are a global team shaped by Scandinavian values. The best software - and the best teams - are built on trust, openness, and collaboration across borders. We look forward to hearing from you! If you would like more information before you apply, please contact xx on mobil/ mail xx. We evaluate applications on an ongoing basis and hire when the right candidate is found. So please send your CV and application as soon as possible, using the apply button in the job ad. All inquiries are handled confidentially. At EG, we build software that makes a difference. Our industry-specific software help people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects. Our software is built by peers from the industry and backed by EG’s scale for stability, innovation, and security. If you’re ambitious, curious, and take pride in ownership, you’ll thrive here. You’ll be trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders. Join us in creating software that works for people - not software that makes people work. Visit our career pages to meet some of your future colleagues, explore our culture, and watch our video "We Make a Difference". Learn more about EG here. #LI - Onsite