Support Consultant, 1st Line - Housing

Be the first friendly voice our customers hear and resolve their issues quickly so they can get on with their day. Do you love customer service? Are you good at communicating with people? And do you get energy from finding the right solution every time? Then you might be the new colleague we are looking for to join 1st line support at EG Housing! As part of the department You will become part of EG Housing’s Customer Support team, where you will workday to day with 1st line support for EG ProBo, our solution for professional property management. You are the customer’s first point of contact: you listen, understand the issue and resolve it straight away, or pass it on to the right colleagues with all the necessary information so that nothing is lost along the way. You will be based in Aarhus and work closely with colleagues in Ballerup. The team has an informal atmosphere, strong professional skills and a genuine sense of togetherness, especially when things get busy. Your Tasks: Answering, Sorting, and Keeping Things Moving

• Take first response and solve problems quickly you handle customer calls and cases, resolving whatever you can straight away.
• Triage and escalation - you assess incoming cases, resolve straightforward issues yourself and pass more complex cases to 2nd line with the relevant information.
• Accurate case logging - you record cases thoroughly so that nothing is lost and colleagues can easily pick up where you left off.
• Communicate well with customers - you keep customers informed, even when a case takes a little longer to resolve.
• Contribute to shared knowledge - you help keep our knowledge articles up to date so that the same questions do not have to be answered twice.
• Use our AI tools as a natural part of handling customer cases.

You are the ideal candidate if you

• Enjoy working with people and have a natural enthusiasm for customer service, for example from retail, a call centre, reception or a similar role.
• Can stay organised and calm, even when things get busy.
• Communicate clearly and with a service-minded approach, both verbally and in writing in Danish.
• Thrive in a varied day-to-day role involving contact with many different customers.
• Are quick to learn new digital systems.
• Have a genuine interest in how AI can support and improve our customer service and support processes.

It's an advantage if you

• Have experience in customer service, support or other customer-facing work.
• Are familiar with EG ProBo, EG ProBo Extra or EG Bolig.
• Have knowledge of housing administration.

You don't need an IT background, industry experience or prior knowledge of property management. We will teach you what you need to know. The most important thing is that you enjoy working with people, stay calm when the phone rings and genuinely want to help every customer move forward. What’s in it for you?

• A genuine opportunity to enter the world of IT and customer service, with plenty of on-the-job training.
• The opportunity to work with AI as a natural part of your everyday work.
• Great colleagues who value collaboration, and a working day with a high degree of freedom and influence.
• A flat organisation with close, committed management that takes an interest in each individual.
• Targeted training programmes through EG Academy.
• An evolving environment: We are rethinking how support is delivered, and you will have a say in that journey.

Our values: Lead the Industry - We don't just serve our industries - we lead them. We bring deep expertise, set new standards, and help our customers stay ahead. Make it Happen - We take ownership, move fast, and deliver real impact. When we say we'll do something, it gets done - no excuses, no politics. Stronger Together - We are a global team shaped by Scandinavian values. The best software - and the best teams - are built on trust, openness, and collaboration across borders. We look forward to hearing from you! If you would like more information before you apply, please contact xx on mobil/ mail xx. We evaluate applications on an ongoing basis and hire when the right candidate is found. So please send your CV and application as soon as possible, using the apply button in the job ad. All inquiries are handled confidentially. At EG, we build software that makes a difference. Our industry-specific software help people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects. Our software is built by peers from the industry and backed by EG’s scale for stability, innovation, and security. If you’re ambitious, curious, and take pride in ownership, you’ll thrive here. You’ll be trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders. Join us in creating software that works for people - not software that makes people work. Visit our career pages to meet some of your future colleagues, explore our culture, and watch our video "We Make a Difference". Learn more about EG here. #LI - Onsite