ServiceNow Engagement Manager

Senior ServiceNow Engagement Manager | Sweden, Spain, Netherlands & Germany The Opportunity We are looking for a Senior ServiceNow Engagement Manager to lead client engagements and oversee the successful delivery of enterprise ServiceNow programmes across multiple European markets. This role combines client relationship management, programme delivery, commercial oversight and leadership. The successful candidate will act as a trusted partner to senior stakeholders, ensuring engagements deliver measurable business value while maintaining high standards of delivery and customer satisfaction. Key responsibilities

• Lead ServiceNow client engagements from mobilisation through delivery and ongoing service management.
• Build and maintain trusted relationships with senior client stakeholders and executive sponsors.
• Oversee delivery plans, milestones, budgets, risks, dependencies and resource allocation.
• Coordinate multidisciplinary teams across technical, functional and business workstreams.
• Ensure delivery aligns with agreed scope, quality standards, commercial commitments and client expectations.
• Identify delivery risks, manage escalations and drive timely resolution of issues.
• Support governance meetings, executive reporting, service reviews and continuous improvement initiatives.
• Identify opportunities to expand engagements and develop long-term client partnerships.

Requirements

• Significant experience managing ServiceNow engagements, projects or programmes within a consulting or enterprise environment.
• Proven ability to lead client-facing delivery teams and manage senior stakeholder relationships.
• Strong understanding of ServiceNow implementations, platform capabilities and the wider technology landscape.
• Experience managing delivery governance, risks, budgets, resources and commercial expectations.
• ServiceNow Certified System Administrator (CSA) certification - mandatory.
• Additional ServiceNow certifications are preferred.
• Excellent communication, leadership, negotiation and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, international environment.

Locations: Sweden, Spain, the Netherlands and Germany, with multiple opportunities available across these markets. If you have a strong track record of leading enterprise technology engagements and delivering successful ServiceNow programmes, we'd like to hear from you! fahima@gazellegc.com +44 20 3588 7706