ServiceNow Business Process Consultant / Functional Lead--AI tools

ServiceNow Business Process Consultant / Functional Lead--AI tools Stockholm (hybrid) Contract Role Overview

• We are seeking an experienced Senior ServiceNow Business Process Consultant / Functional Lead to design, optimize, and implement customer-centric workflows using ServiceNow platform capabilities.
• The ideal candidate will combine strong ServiceNow expertise with business process consulting, workflow design, stakeholder management, and leadership skills to deliver value-driven solutions and long-term customer success.
• The successful candidate will lead functional engagements, develop business requirements and user stories, guide customers through testing and knowledge transfer, and mentor junior consultants. Experience leveraging AI tools to improve workflows, automate processes, and support data-driven decision-making is also required.

Required Skills and Qualifications

• Minimum 5 years of experience in a professional services organization or equivalent relevant education and experience.
• Strong knowledge of the ServiceNow platform, workflow capabilities, and business process consulting.
• Relevant ServiceNow certifications aligned with the applicable workflow or product area.
• Proven experience in workflow design, business process analysis, requirements gathering, and solution optimization.
• Strong experience developing user stories, acceptance criteria, test strategies, process documentation, and knowledge transfer materials.
• Demonstrated ability to lead customer engagements, manage escalations, resolve complex issues, and work independently.
• Experience mentoring, coaching, or guiding junior consultants and business process professionals.
• Excellent stakeholder management, communication, collaboration, and customer-facing consulting skills.
• Ability to analyze business challenges and translate customer requirements into practical, value-driven workflow solutions.
• Experience using AI tools to improve workflows, automate processes, analyze insights, and support strategic initiatives.
• Understanding of core AI concepts, platform capabilities, ethical considerations, and their practical application in customer environments.
• Creative problem-solving skills and the ability to manage projects and engagements independently.
• Willingness and ability to travel up to 50%, depending on customer and project requirements.