Service Team Leader Nordics (Gothenburg, Sweden)

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Thriving in a supportive team environment that inspires you to strive for excellence.

It's all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet's technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces. As part of the Videojet team and the broader Veralto network, you'll work with products that make an everyday impact on the world around you—and along the way, you'll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions. Learn about our leading portfolio of innovative products here! We offer:

• Flexible working hours
• Professional onboarding and training options
• A powerful, supportive team looking forward to working with you
• Career coaching and development opportunities
• Company car
• Health benefits

Reporting to the Service Director Northern Europe, the Service Team Leader – Nordics is responsible for the day-to-day leadership of a team of 7 Field Service Engineers across Sweden and Norway, ensuring service excellence, operational efficiency, and delivery of service revenue targets, and will be based on-site in Gothenburg, Sweden. The role involves travel up to one week per month within Sweden and Norway (nights away from home). In this role, a typical day will look like:

• Organizing and prioritizing your team's daily and weekly work schedules, making sure engineers have the parts, information, and support they need to complete their jobs.
• Acting as the first point of contact for customer queries and escalations, ensuring issues are resolved quickly, and customers are booked in for visits when needed.
• Reviewing and approving service quotes, ensuring commercial proposals are technically viable before they go to customers.
• Supporting service sales by identifying opportunities for contract renewals, growth, and training on customer sites.
• Traveling roughly one week per month to visit customers and the Norway office, staying close to both the team and the business.
• Tracking service KPIs (On-Time Delivery, First Time Fix Rate, First Time Install Rate) and country-level revenue targets, and coaching your team to hit them.

The essential requirements of the job include:

• Significant field service or technical service experience.
• Strong technical background spanning mechanical and electrical disciplines.
• Experience with service operations: planning, scheduling, and resource allocation.
• Experience managing service KPIs (e.g., On-Time Delivery, First Time Fix Rate, First Time Install Rate).
• Working proficiency in English

Videojet is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources™—and building rewarding careers along the way. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.