Service Growth & Business Development Manager

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Ready to build customer solutions and drive profitable service growth? We are looking for a commercially minded and analytically driven Service Growth & Business Development Manager to lead strategic service market initiatives. Your initial focus will be on the city customer segment, creating scalable customer solutions and accelerating profitable aftermarket growth. You will bring together a wide range of stakeholders across the business, working closely with the Customers, Markets, Commercial portfolio director, Volvo Trucks and SO&T and other commercial and functional teams. You will combine long-term strategy with hands-on implementation to deliver results. What you will do:

• Lead service growth initiatives, starting with a focus towards the city customer segment.
• Turn fleet customer needs into scalable service solutions.
• Build business cases and roadmaps covering customer value, delivery models, investment and profitability.
• Take ideas from concept to rollout, bringing markets, sales, service operations and product teams together.
• Shape commercial models and value-based pricing that deliver customer value and profitable growth.
• Track results and scale what works, using customer, sales, margin and operational insights.

Experience and capabilities You bring experience or capability in several of these areas:

• Service market business development, customer solutions or related commercial roles, ideally in buses, commercial vehicles or fleet services.
• Turning strategy into customer offerings and actionable commercial roadmaps.
• Building data-driven business cases to assess market potential, customer value, costs and profitability.
• Leading cross-functional initiatives from idea to implementation, with clear ownership and follow-up.
• Understanding service delivery models, workshop operations or mobile services—and their impact on customer operations.
• Working in evolving business areas, combining strategic thinking, entrepreneurial initiative, and hands-on execution.

Required Qualifications

• A degree in business, engineering, or related discipline, or equivalent to relevant professional experience.
• Proven experience in business development, commercial management, or service-market operations within the automotive, transport, or a comparable service-driven industry.
• Strong understanding of aftermarket business models, service delivery, retail channels, and fleet customer needs.
• Ability to develop robust business cases, assess profitability, and translate customer insights into commercially viable offerings.
• Experience leading cross-functional initiatives from concept and pilot through implementation and rollout across markets.
• Strong stakeholder management, communication, and influencing skills, with the ability to align sales, operations, finance, and market teams.
• Strong analytical and execution skills, including KPI follow-up and translating findings into clear actions.
• Professional proficiency in English, both written and spoken.

We are looking for someone with strong business acumen and a curious mindset - is that you? Who you are is what is the most important thing for us, and we are eager to meet you! Please submit your application as soon as possible. Are we the perfect match? If this sounds like the next step in your career, send in your application no later than the 29th of November 2026. We will make ongoing selections of applications until the closing date. Curious, and have some questions? If you have any questions please reach out Carina Borelius, Vice President Solutions Services Electromobility at Carina.Borelius@volvo.com We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Buses you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.