Service Desk Engineer (Onsite Field Engineer)

Position: Onsite Field Engineer (Service Desk Engineer) Location: Gothenburg, Sweden (On-site) Languages: English + Swedish (Must - At least level C1) Mode of Employment: Permanent Role Summary We are looking for a proactive and customer focused Onsite Field Engineer to provide hands on technical support installation maintenance and troubleshooting of end user computing devices and IT infrastructure across customer locations The role requires strong technical expertise excellent customer service skills and fluency in both Swedish and Danish to support local users and stakeholders effectively Mandatory Requirements

• Fluent in Swedish spoken and written
• Valid driving licence and willingness to travel to customer locations
• Strong customer service and communication skills
• Experience in Field Services Deskside Support or End User Computing EUC

Key Responsibilities

• Provide onsite technical support for desktops laptops mobile devices printers and peripherals
• Perform installation configuration replacement and troubleshooting of IT equipment
• Respond to incidents and service requests at customer locations within agreed SLAs
• Support Microsoft Windows Microsoft 365 Teams Outlook and collaboration tools
• Install move add and change IMAC workplace devices and infrastructure
• Support meeting room and audiovisual equipment
• Conduct hardware breakfix activities and coordinate warranty repairs
• Manage device imaging software deployment and asset inventory updates
• Escalate complex issues to resolver groups and track them through to resolution
• Maintain accurate documentation asset records and service tickets
• Support office relocations workstation setups and technology refresh projects

Technical Skills

• Windows 1011 administration and troubleshooting
• Microsoft 365 Outlook Teams OneDrive
• Active Directory Azure AD Intune
• Laptop and desktop hardware diagnostics
• Printer and peripheral support
• Basic networking LAN WiFi VPN TCPIP
• Experience with ITSM tools such as ServiceNow

Preferred Qualifications

• ITIL Foundation Certification
• Microsoft Certifications M365 Endpoint Management Azure Fundamentals
• Experience in multinational enterprise environments

Experience

• 2-5 years of experience in Field Services Deskside Support or Workplace Support
• Experience working directly with business users and executives

Success Factors

• Strong troubleshooting and analytical skills
• Excellent customerfacing communication
• Ability to work independently across multiple locations
• High degree of ownership and accountability
• Ability to prioritise work effectively in a fastpaced environment

Mandatory Language Requirement

• Candidates must demonstrate professional proficiency in Swedish and English

Skills Mandatory Skills: Servicedesk