Service Delivery Manager in Helsinki

Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success

• Finland – Helsinki
• Project Management
• Full-time

Your skills

• C1 English and Fluent in Finnish (native speaker)
• Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
• Degree in Computer Science, Management, Economics or equivalent field
• People management experience
• University education

Your tasks

• Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully
• Serve as operational customer contact and focal point for all operational issues relevant to each project
• Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective
• Recognize and optimize processes/services and initiate the necessary steps
• Manage customer expectations
• Mentor and train onsite/dispatch support teams
• Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets

Be part of us Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family. Your benefits

• International job opportunities
• Collective agreement