Senior ServiceNow Technical Consultant

Senior ServiceNow Technical Consultant Role Overview We are looking for an experienced Senior Technical Consultant with strong ServiceNow Professional Services or Consulting experience to deliver high-quality technical solutions, guide customers through platform improvements, and provide technical leadership across ServiceNow engagements. The successful candidate will have hands-on expertise in one or two ServiceNow offerings, strong problem-solving capabilities, and the ability to integrate AI into workflows, decision-making, and business processes. Key Responsibilities

• Review and guide advanced technical deliverables, including configuration, integrations, testing, and technical documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation, and customer value.
• Provide technical leadership and independently run projects.
• Work collaboratively to analyse and resolve complex technical issues.
• Guide customers through technical discussions and documentation, driving innovation and consistent delivery.
• Complete required documentation, including business requirement workbooks covering the technical aspects of solutions.
• Participate in customer workshops to assess current processes and establish future-state processes.
• Provide oversight and conduct unit testing of code developed by partner or customer employees.
• Provide feedback to product development teams to improve products based on customer experiences.
• Contribute to weekly or bi-weekly engagement status reports, providing clear visibility of utilisation, risks, and actions.
• Identify opportunities to integrate AI into workflows, decision-making, and problem-solving.

Essential Skills and Experience

• 8+ years of ServiceNow Professional Services or Consulting experience.
• Experience leveraging or critically thinking about how to integrate AI into workflows, decision-making, or problem-solving.
• Relevant ServiceNow certifications aligned to the workflow, such as CSA, CAD, and CIS.
• Expertise in one or two ServiceNow offerings, with the ability to provide prescriptive guidance and maintain platform health through hands-on technical leadership.
• Experience in technical solution delivery, configuration, integrations, testing, and documentation.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively across complex engagements.
• Strong customer-facing communication and workshop facilitation skills.
• Experience mentoring technical consultants and reviewing technical deliverables.

Certifications Candidates should hold relevant ServiceNow certifications aligned with their area of expertise, including:

• CSA: Certified System Administrator
• CAD: Certified Application Developer
• CIS: Certified Implementation Specialist