Senior ServiceNow CMDB & CSDM Solution Architect

Position : Senior ServiceNow CMDB & CSDM Solution Architect Type : B to B contract Duration : 6 to 12 Months Competencies : Incident Management, ServiceNow Skillset required: Deep understanding of ITIL, especially Service Configuration Management, Asset Management, Incident, Change, Problem, and Request processes. Strong hands-on knowledge of ServiceNow CMDB, CSDM, Discovery, Service Mapping, and asset-related process design. Experience defining CMDB governance, ownership, lifecycle, and data quality controls. Ability to design practical quick wins and phased implementation roadmaps. Strong workshop facilitation skills with business, infrastructure, operations, and security stakeholders. Understanding of enterprise data sources feeding CMDB, including asset, software, server, cloud, and network inventories. Experience with data normalization, reconciliation, CI classes, relationship models, and operational process alignment. Strong documentation skills for policies, standards, RACI, process flows, and operating models.Roles ResponsibilitiesLead implementation projects for CSDM (Crawl and Walk phases), helping customers remediate CSDM data models across all domains. Own end-to-end design of ServiceNow workflows, from initial FRS and Visio process flows through to platform configuration, using Agile show-and-tell sessions with clients.Present RFP responses and solution plans and authored SOWs for CMDB solutions. Gather customer requirements and recommended optimal approaches for MID Server configuration, probes and sensors, and Service Mapping patterns. Create end-to-end project plans, conducted client workshops, and oversaw delivery through technical consultants and developers.Act as ServiceNow Product Manager for both ITSM and ITOM, representing the platform for DevOps across multiple teams, vendors, and customers.Designed and implemented Configuration Management Plans (CMPs) underpinned by robust processes to eliminate delivery gaps.Lead implementation of SaaS tools including ServiceNow and BMC Remedy, integrating with SCCM, Intune, and JAMF via Service Graph Connectors and REST APIs. Build and delivered product demos of ITOM and ITSM feature sets to support sales and upsell opportunities.Good to HaveExperience with Flexera as a softwarelicense and asset data source.Experience with NetBox as a source for infrastructure and networkOT-related asset information.Experience from telecom, utilities, infrastructure-heavy, or multi-company environments.Understanding of data segregation, access separation, and domain rights considerations in ServiceNow.Knowledge of SAMHAM, ITOM, and governance controls in regulated environments.