Senior Ownership & Loyalty Advisor

What to Expect About the role: - Tesla is on a mission to build a world of amazing abundance. With record-breaking growth over the years, the Ownership & Loyalty Advisor team is looking to expand to grow our customers’ renewals. Our current owners are the best advocates of the Tesla story and a key part of achieving our goal & mission. Keeping them engaged, satisfied & retained is therefore critical to us. - As a Senior Ownership & Loyalty Advisor, you will be a trusted voice and a driving force that keeps this community engaged, inspired, and coming back. Beyond managing a renewal pipeline, you will champion best practices, elevate team performance, and turn every owner interaction into a lasting connection that strengthens the Tesla brand. What You'll Do What will you do: - Own your sales pipeline: Activate, enrich & convert a robust sales opportunities pipeline by conducting regular engagement activities with existing owners. Guide them through the sales process, including financing, trade-ins and delivery expectations, each one as an opportunity to re-ignite passion for Tesla. - Lead by example: Operate with a flexible mindset to support renewal, retention and delivery needs across the team, stepping in where the business needs you most. - Elevate team standards: Execute on and share best practices with and across your Ownership & Loyalty team, acting as a reference point for peers and newer advisors. - Plan & maximize: the output of each day by leveraging omni-channel communication (phone, emails, live chat and others) to secure timely, accurate & customized follow-ups. - Achieve targets: Actively contribute to the achievement of sales goals by meeting and exceeding renewal & retention rate targets. Your success will be measurable, visible & celebrated. - Collaboration: with delivery, store & HQ teams to ensure seamless test drives, customer handovers, proactive pre-delivery support, accurate contract and financing information processing, and more! - Drive administrative ownership: In line with Tesla's processes, timely execution on renewal administrative duties including contract completion, financing, and work in close collaboration with relevant stakeholders to get it done. - Support wider business requirements: Manage any additional duties needed to support evolving business priorities and team objectives. What You'll Bring What you will bring: - Passion for Tesla's mission and products, and a desire to share this with others. - Proven experience in sales, customer retention, or account management. - Excellent communication skills and the ability to build rapport with customers across multiple channels (phone, email, chat). - The ability to explain complex topics to customers in simple terms. - Focus on educating and understanding customers' needs, with a natural ability to turn conversations into lasting relationships. - Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines. - Strong attention to detail and organizational skills. - Ability to work independently and as part of a team. - Valid Driver License. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.