Senior Digital Analyst

Turn customer data into better digital journeys at Telenor. Shape how millions connect through insight, experimentation, and smarter sales and service experiences. Looking for a workplace for the future? At Telenor, your career is yours to shape. Here, you'll have the opportunity to grow in the direction you aspire to while contributing to technological innovations that are transforming how people connect, communicate, and live their digital lives. We are now looking for a Senior Digital Analyst to join our Digital Sales & Service team. How you will make a difference with us As a Senior Digital Analyst, you will play a key role in improving Telenor's digital sales and service experiences across web and app. By combining customer insights, measurement, experimentation, and business understanding, you will help teams make better decisions and create seamless, data-driven customer journeys. You will join a cross-functional team of around 15 colleagues, including Digital Analysts, Product Owners, UX specialists, a CRO Manager, an E-commerce Manager and a Digital Support Manager. Together, you will work closely with Marketing, Product, Customer Experience, Development, Customer Service and other business stakeholders across Telenor. In this role, you will:

• Analyze customer behavior, campaigns, and digital journeys using web, app, customer interaction, and business data.
• Transform insights into actionable recommendations that improve conversion, engagement, personalization, and customer experience.
• Define KPIs, measurement frameworks, and tracking strategies aligned with business objectives.
• Develop tagging specifications and support implementation together with development teams.
• Build dashboards, reports, and visualizations that enable stakeholders to make informed decisions.
• Design, support, and evaluate A/B tests and personalization initiatives.
• Collaborate with stakeholders across the organization to identify opportunities and prioritize improvements.
• Coach colleagues and stakeholders in analytics tools, data interpretation, and data-driven ways of working.

This role is important because it connects customer behavior with business priorities, helping us continuously improve our digital experiences and make life a little easier for millions of customers every day. Are you the one we're looking for? We are looking for someone who is curious, proactive, and passionate about using data to create business and customer value. You enjoy solving complex problems, collaborating across functions, and translating data into meaningful action. To succeed in this role, we believe you have:

• Strong hands-on experience in digital analytics, including Adobe Analytics.
• Experience turning business questions into analyses, insights, and actionable recommendations.
• Experience combining digital analytics and business analysis in subscription or recurring-revenue businesses, such as telecommunications or banking, to connect customer behavior with business performance.
• Proven ability to define KPIs, measurement frameworks, tracking requirements, and data validation processes.
• Experience working with A/B testing, personalization, and customer journey analysis.
• Strong dashboarding and reporting skills, with the ability to communicate findings to both technical and non-technical audiences.
• Experience collaborating with both business and technical stakeholders on analytics implementation and optimization.
• Ability to build and communicate business cases.
• Experience working with customer data and customer insight analysis.
• Relevant education in analytics, digital media, statistics, business, technology, or a related field, or equivalent practical experience.

It is a bonus if you also have experience with:

• Adobe Customer Journey Analytics (CJA), Adobe Experience Platform (AEP), Adobe Target, or Adobe Launch.
• SQL, Python, predictive analytics, or multi-source data integration.
• Hightouch and audience activation platforms.
• Qualtrics, Mouseflow, AppsFlyer, Adobe Audience Manager, or Google Analytics.
• AI, large language models (LLMs), and their application within analytics.
• Mentoring analysts, stakeholder training, or cross-functional product ownership.
• Telecommunications, digital sales, or customer service journeys.

As a person, you are analytical and structured, with strong business and customer focus. You take ownership, communicate clearly, collaborate effectively, and enjoy challenging assumptions to drive continuous improvement. Our promise to you We're better together. At Telenor, you'll be part of an inclusive and supportive culture built on trust, collaboration, and shared values. We empower our employees with the freedom and responsibility to make an impact while supporting each other through successes and challenges. We support relationships and societies. As a company that helps society stay connected, the work you do here has a larger purpose. Every day, we create value for millions of customers and contribute to a more connected future. We make room for life. We believe flexibility creates better conditions for people to thrive. You'll have the opportunity to work remotely up to two days per week when your role allows, while also benefiting from in-person collaboration and connection. We offer flexible working hours, two annual Give-Me-A-Break days, collective agreements, occupational pension, wellness allowance, and a comprehensive package of benefits and insurance solutions. We invite you to a career in motion. Your development matters to us. We dedicate 40 hours every year to learning and growth, giving you the opportunity to deepen your expertise, explore new areas, and develop your career. Through Telenor Academy and other learning initiatives, you'll have access to the tools and opportunities needed to continue growing, both in Sweden and across the Nordics. Apply today! At Telenor we offer an environment with a high pace of change, great colleagues and lots of opportunities for learning and growth. Apply now! In this recruitment, Telenor collaborates with Experis IT, which has extensive experience in recruiting IT specialists and managers. If you have any questions or need more information, please contact Recruitment Consultant Carina Eyoma at carina.eyoma@se.experis.com, +46 73-086 22 75. Please note that we cannot accept applications via email.