SAP SD Advanced Key User

JOB DESCRIPTION Role during the transformation • Act as process expert and Advanced Key User within relevant service process areas • Apply domain knowledge to support process design and validation • Actively participate in workshops to define and clarify business requirements • Ensure processes reflect real operational usage and service scenarios • Contribute to definition of relevant business scenarios and use cases • Define and validate test scenarios (ITC, UAT), ensuring business relevance • Collaborate with related areas such as planning, execution, billing, and reporting • Support alignment between system functionality and business expectations AKU responsibilities (post go-live) • Secure and support the use of processes within the assigned process area • Act as main point of contact for business users • Provide advanced user support and act as 2nd-level support • Guide and support business users and local key users in daily operations • Drive and support continuous improvements and change requests • Support system releases, testing, and process adaptations • Ensure effective communication between business users and support organizations Expectations in the role • Act as both contributor during the program and future owner of the process area • Build knowledge and ownership through active participation • Work closely with business stakeholders and related capabilities • Communicate clearly and raise issues proactively • Contribute to structured planning, follow-up, and alignment REQUIRMENTS TO PERFORM THE JOB DUTIES · SAP SD experience in S/4HANA · Proven test management experience (SIT, UAT, defect handling) · Experience from global template-based rollouts · Good knowledge of Order-to-Cash processes · SAP SD experience in S/4HANA · Experience from global template-based rollouts · Good knowledge of Order-to-Cash processes · Experience working in global, cross-functional teams and multiple stakeholders · Understanding of SAP S/4HANA and template-based implementations. · Experience from transformation, harmonization, or system implementation initiatives. · Strong communication skills in English. · Experience from transformation, harmonization, or system implementation initiatives. · Ability to work in a global environment and collaborate with multiple stakeholders. · Strong communication skills in English. · Strong skills in Microsoft Office tools (Excel, PowerPoint, Teams, SharePoint)