Sales Support Manager

Alimak Group is a global provider of sustainable vertical access and working at height solutions in the commercial, industrial and construction sectors. With a presence in more than 120 countries, the Group develops, manufactures, sells and services vertical access and working at heights solutions with focus on adding customer value through enhanced safety, higher productivity and improved cost efficiency. The Group has a large installed base of elevators, service lifts, temporary and permanent hoists and platforms and building maintenance units around the world. The solutions portfolio also comprises of height safety protective equipment, load measurement & control, lifting & handling, and a global after-sales business model, with recurring revenue from spare parts and services such as inspection, certification, maintenance, refurbishments, replacements and training. Founded in Sweden 1948, the Group has its headquarters in Stockholm, 26 production and assembly facilities in 15 countries and approximately 3,000 employees around the world. At Alimak Group, we understand that our employees are the key to our success. Our aim is to be an attractive Employer of choice, and we strive to attract, develop, and retain qualified and motivated people in a professional and attractive working environment. Working at Alimak Group means you will be part of a team of professionals who work together to bring about innovation and best practices in vertical access solutions. Role description As Sales Support Manager – Construction, you will lead the global Sales Support function for the Construction Division, strengthening sales effectiveness, customer responsiveness and profitable growth across all product lines. Acting as the key link between Sales Companies, factories, engineering, product management and support functions, you will establish consistent global processes, tools and best practices — including the smart use of AI, digitalisation and automation — to help teams respond faster, reduce non-value-adding time and win more business. The role requires a strong service mindset, excellent interpersonal skills and the ability to create positive experiences for internal stakeholders. This role will report directly to the Director Product Support – Construction. This position is based in Europe and involves regular international travel to Sales Companies, manufacturing sites and customer-facing activities. Responsibilities & Key Tasks Commercial growth and sales enablement

• Increase sales win rates through proactive support of strategic opportunities and complex projects.
• Support Sales Companies with application expertise, solution design and proposal development.
• Develop scalable support models that help sales organisations improve commercial performance.
• Identify opportunities to monetise technical and application engineering services.

Leadership and people management

• Build, lead and develop a high-performing Sales Support organisation.
• Define priorities, objectives and performance measures for the Sales Support team.
• Foster collaboration across factories, engineering, product management and sales organisations.
• Develop the required competencies, succession plans and capability roadmaps.

Sales operations and process excellence

• Own and continuously improve the global sales support operating model.
• Ensure effective use of CPQ, Salesforce, Alicalc, ACE and related systems.
• Standardise workflows, governance and performance reporting across regions.
• Use AI, digital tools and automation to simplify ways of working, improve decision support and reduce manual administration.

Customer and factory interface

• Establish a clear bridge between factories and Sales Companies, and coordinate support resources across regions and product lines.
• Ensure rapid escalation and resolution of technical and commercial issues.
• Facilitate the reuse of successful solutions, applications and commercial approaches globally.

Strategy and continuous improvement

• Contribute to the long-term Sales and Product Support strategy by identifying gaps in tools, processes, competencies and organisational capabilities.
• Drive improvement initiatives that create measurable customer and business value.
• Provide structured feedback to Product Management and R&D on market requirements and customer needs.

Competencies

• Customer-focused, with a strong service mindset and commitment to creating value for Sales Companies, factories and internal stakeholders.
• Commercially driven and results-oriented, with resilience and a focus on growth, profitability and improved win rates.
• A confident leader who sets direction, builds accountability and creates commitment to new ways of working.
• Builds credibility through consistency, transparency, integrity, sound judgement and strong follow-through.
• Strategic and analytical, with the ability to translate business needs into clear priorities, structured plans and practical solutions.
• Strong knowledge of technical sales support, application engineering, solution design and proposal development in an industrial or construction equipment environment.
• Ability to establish scalable operating models, global processes, governance, performance reporting and best-practice ways of working.
• Effective stakeholder management and communication skills, with the ability to influence across functions, regions and matrix organisations.
• Strong capability in coaching, developing teams, strengthening competence and building succession capability.
• Understanding of Lean principles and how they can improve flow, reduce waste and create measurable business value is considered meritorious.

Qualifications & Experience To be successful in this role you will have:

• A university degree in Engineering, Business or a related discipline.
• A minimum of eight years' experience in technical sales, sales support, application engineering or a related leadership role.
• Experience in a global industrial or construction equipment environment.
• A strong commercial understanding, with the ability to balance customer value and profitability.
• Proven experience leading cross-functional and international teams.
• Experience driving digital transformation and the adoption of business systems.

What we offer in this role We value our team and strive to offer a competitive salary and benefits package. In addition to local benefits, the role offers:

• A Global Company
• Career Development
• A Safety Focused Employer
• A Sustainable Business
• Value-based Culture
• Diverse Company
• Equal-Opportunity Employer

How to apply Please apply through this job advertisement by submitting your CV. Applications will be reviewed on an ongoing basis, but no later than 23 October 2026. Alimak Group Company Values Reaching new heights together - At Alimak Group we aim high. Our company vision and values serve as a strong foundation for our strategic plan; they drive our attitude towards the way we work and provide clarity and guidance around what we stand for as a company. Our values help us to ensure we all work towards the same goals and together with our vision they shape our culture and create a positive environment where we can achieve success.