Retail Repair Tech Specialist (f/m/d)

We’re in business to save our home planet. Founded by Yvon Chouinard in 1973, Patagonia is an outdoor apparel company based in Ventura, California. As a certified B Corporation and a founding member of 1% for the Planet, the company is recognized internationally for its product quality and environmental activism, as well as its contributions of more than $240 million to environmental organizations. Its unique ownership structure reflects that Earth is its only shareholder: Profits not reinvested back into the business are paid as dividends to protect the planet. Job Title: Retail Repair Tech Specialist Reports to: Store Manager Stockholm Location: Stockholm, Sweden Your Role: Accountabilities

• Perform high quality repairs on our technical products using industrial sewing equipment.
• Attend walk-in customers with their repair needs.
• Dismantle all beyond repair items from all the trims and spare part we can REUSE - Zero waste.
• Manage the product intake and outtake. Keep our system up to date.
• Manage the inventory of trims (check the stock level, and fill the online forms to reorder, if needed) .
• Work as a team member to uphold quality, communication, and turn time standards.

Pre-requisites

• In order to succeed in this role, it is expected that you will be/have:
• Experience repairing technical products and/or outdoor textiles, such as outdoor sports gear, backpacks and luggage, down insulated jackets, Gore-Tex materials, etc.
• Experience using heat press machine.
• Experience working with industrial sewing machines. Basic sewing machine maintenance and troubleshooting.
• Basic understanding of all zipper line replacements.
• In depth level of knowledge around different layers, fabrics and their functions.
• Basic hand sewing skills.
• Patternmaking skills are a plus.
• Experience in repair engagement with end consumer is a plus.
• Language skills: good knowledge of English (our internal communication and online tools are in English), Swedish is a plus.
• Eager to learn and think outside the box when repairing products.
• Travel outside of Sweden may be required on rare occasions (for training needs or support of repair events)
• A love of the outdoors
• An interest in saving our home planet and making a positive impact through your work
• Key relationships
• Retail team
• Repair and Quality Team
• Logistics team
• Dealer Service team
• End-customers
• Area of Responsibility
• Stockholm store
• Travel: 0-5% - must be open to using all various modes of transport that the company offers to travel in terms of efficiency, sustainability and costs e.g. by plane, by car, by taxi, by train etc.
• 6. Obligations
• It is expected that you will:
• Carry out these accountabilities within the operating and process frameworks that apply to the organisation of Patagonia.
• Work together with all your key internal and external stakeholders within and outside of the organisation.

What We’re Looking For In order to succeed in this role, it is expected that you will have:

• An inclusive mindset
• Strong customer service and sales skills.
• Previous retail or related customer service experience.
• Language skills: Fluent in English and Italian, in addition fluency in other languages will be an advantage.
• Patagonia product experience/knowledge will be an advantage.
• Working knowledge of computers; proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work in a self-motivated environment. Pro-active based thinking.
• Demonstrated flexibility on the job; ability to adapt quickly and react positively to business needs and changes in strategies.
• Organizational skills.
• Accuracy and attention to detail.
• Effective communication skills.
• Ability to effectively work in a team
• A love of the outdoors
• An interest in saving our home planet and making a positive impact through your work

What We Offer Our offers are based on relevant experience and skills, allowing us to ensure internal equity and consistency across the team. Every offer we make is carefully reviewed by our People + Culture team. To avoid creating or reinforcing pay gaps, we do not base our offers on a candidate’s previous salary, salary expectations, or negotiation skills We offer the following benefits:

• 30 days holidays per year (pro-rated if you work part-time)
• Field Day: A paid day provided by Patagonia to connect with your team, get outside, and experience Patagonia products firsthand.
• Supplementary pension scheme
• Group income protection and life insurance
• Reimbursement of public transportation when commuting to the workplace

To find out more about what we offer our employees click here: https://eu.patagonia.com/nl/en/what-we-offer/. Justice & Belonging We commit to becoming an anti-racist and anti-discriminatory company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business. We foster a welcoming and respectful environment where every member of our EMEA team feels included, respected and empowered regardless of their race, colour, ethnicity, nationality, culture, religion or belief, sex, gender, gender identity or expression, sexual orientation, family or marital status, socio-economic background, disability, age, neurodiversity, or any other aspect of identity or lived experience. Recruitment Process If your application is successful, you will be contacted by one of our recruitment team within 4 weeks to set up a first interview who will talk you through the full interview process. We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role. Other important details:

• This is a part-time position (80%) based in Stockholm.
• Travel outside of Sweden may be required on rare occasions (for training needs or support of repair events).
• We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardized questions that focus on the aspects that are important for success in the role. For this role there will also be a practical assignment, where you can showcase your skills.
• The working hours are 9AM - 6PM on Monday, Tuesday, Thursday and Friday.
• The start date is in November 2026.

Whilst we love hearing from people who are passionate about Patagonia and our purpose, we ask that all applications are submitted through our official application process, including a CV and cover letter. To help us maintain a fair, consistent and objective experience for all candidates, we are unable to review applications or respond to recruitment enquiries received by email, LinkedIn Inbox or other channels outside of the advertised role. Applying through the application link ensures every candidate is considered using the same process and receives equal opportunity throughout the recruitment journey. Please make sure that your CV and cover letter are in English.