Quality Control Specialist – Customer Service & Partner Experience

About us Green SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a commitment to transforming urban transportation, we have successfully expanded into the Global Market and are now preparing to launch operations in the EU Market. Join us in driving the future of sustainable mobility. Website: Green SM - Electric Mobility Service, 5-Star Quality | Green SM The Quality Control Specialist will support our CSC (Customer Service Centre & Experience) for customers, drivers and B2B partners, ensuring a high-quality and seamless service experience across all touchpoints. Website: Xanh SM - Electric Mobility Service, 5-Star Quality | Xanh SM Position Overview The Quality Control Specialist - Customer Service will quality assure and evaluate cases handled by the CSC, and use data and insights to continuously improve the experience for customers, drivers and B2B partners. In the beginning, the role will also provide support to our other European markets. You have a passion for administrative work, are highly detail-oriented, and are experienced in working with reporting and data. You are customer-focused and motivated by continuously improving the customer experience and service quality. Key Responsibilities

• Quality assure and evaluate cases handled by CSC for customers, drivers and B2B partners
• Complete quality evaluations and fill in reports, and provide feedback to the customer service teams
• Work with our SOPs and Help Center, improving text and content to continuously enhance the experience
• Ensure a seamless experience for customers and partners across channels and processes
• Prepare and distribute data reports, providing an analytical foundation for decisions and improvements
• Identify service gaps and recommend improvement actions
• Support other European markets in the initial phase, as well as training and quality improvement initiatives

Requirements

• 4 + years of previous experience from CSC / customer service and operations, preferably within quality control or QA
• Excellent administrative skills and advanced Excel proficiency
• Highly skilled in administration, detail-oriented, and has a natural talent for structure and order.
• Strong analytical skills with the ability to turn data into clear reports and insights
• Detail-oriented with strong problem-solving abilities and good written communication
• Fluent English and Swedish, both written and spoken
• Comfortable working in a fast-paced operational environment

We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.