Project Manager

Lead end-to-end delivery of application transition, development, modernization, and support engagements for enterprise customers. Responsible for managing multiple application portfolios, driving delivery excellence, ensuring governance compliance, and coordinating globally distributed teams across onsite and offshore locations. The Senior Project Manager will act as the primary delivery leader, ensuring successful transition from Learn to Perform phases, maintaining stakeholder confidence, and delivering business outcomes through Agile and ITSM-driven execution. Key Responsibilities Delivery Leadership Own end-to-end project delivery across application development, enhancement, maintenance, and support engagements. Drive execution against scope, schedule, budget, quality, and customer commitments. Manage multiple concurrent projects, workstreams, and cross-functional teams. Transition Management Lead application transition and knowledge transfer activities. Establish governance, readiness criteria, risk registers, and transition sign-offs. Ensure successful movement from transition to steady-state operations. Stakeholder Management Serve as primary interface for business stakeholders, Digital Product Owners, Value Stream Managers, Architects, and Delivery Leads. Conduct governance reviews, steering committee meetings, and executive status reporting. Manage customer expectations and escalations. Program & Portfolio Governance Define project plans, milestones, dependency tracking, and resource allocation. Drive RAID (Risks, Assumptions, Issues, Dependencies) management. Ensure adherence to organizational delivery standards and compliance requirements. Financial Management Manage project budgets, forecasts, utilization, and profitability targets. Monitor delivery KPIs and financial performance. Support demand planning and resource forecasting. Agile Delivery Drive Agile and SAFe execution across delivery teams. Oversee PI Planning, Sprint Reviews, Retrospectives, and Release Planning. Track velocity, delivery predictability, and business value realization. Service Excellence Monitor SLA, KPI, and operational performance metrics. Drive incident reduction, problem management, automation, and service improvements. Ensure operational readiness and business continuity. People Leadership Lead project managers, technical leads, architects, analysts, and engineering teams. Drive coaching, mentoring, succession planning, and capability development. Foster collaboration and a high-performance culture. Required Skills Project & Program Management Large-scale project and program delivery Agile, Scrum, SAFe methodologies Portfolio and stakeholder management Resource and financial planning Vendor and partner management Risk and dependency management Delivery & Operations Application Development Lifecycle (SDLC) ITIL / ITSM processes ServiceNow, Jira, Azure DevOps Transition and Managed Services Release and Change Management Leadership Executive stakeholder communication Team management and coaching Conflict resolution and negotiation Strategic planning and decision-making Preferred Qualifications PMI PMP Certification PRINCE2 Practitioner SAFe Agilist (SA) Scrum Master Certification ITIL Foundation / Intermediate Azure / Cloud Certifications (Preferred) Experience & Education 13+ years of IT industry experience. Minimum 5+ years managing large enterprise programs/projects. Experience managing distributed global teams.

• Bachelor's Degree in Engineering, Computer Science, Information Technology, or related field.