Project Manager - Commercial Process Automation

Assignment description We are looking for a Junior Project Manager – Commercial Process Automation for our client in the manufacturing industry The consultant will support the client in driving adoption, process improvements, and increased automation of an existing AI-enabled Order Automation solution. The role focuses on commercial process automation and combines project management, business analysis, and product ownership activities. The consultant will work closely with global Customer Sales and Service teams, IT stakeholders, and external vendors to optimize commercial processes, reduce manual work, and strengthen solution performance. ONLY junior/intermediate-level profiles with a maximum of 3–5 years of relevant experience will be considered for this position.

Key responsibilities

• Drive adoption and increase automation rates of the existing AI-enabled Order Automation solution, reducing the need for manual intervention.
• Manage and prioritize the product backlog in collaboration with business and IT stakeholders.
• Coordinate project activities, stakeholders, risks, dependencies, and deliverables.
• Gather and document business requirements, user stories, and acceptance criteria.
• Facilitate workshops to identify automation opportunities and process improvements within Customer Service and commercial operations.
• Analyze user feedback, support cases, and operational insights to identify automation barriers.
• Recommend process, policy, and guideline improvements to support adoption and automation.
• Coordinate UAT, pre-launch testing, training, rollout, hypercare, and operational support.
• Act as the primary business contact for incidents, enhancement requests, and bug resolution, collaborating with IT teams, business experts, and vendors.

Required qualifications

• 3–5 years of experience in project management, business analysis, product ownership, or process improvement.
• Experience with digitalization, automation, AI, or business transformation projects.
• Understanding of Customer Service, Order Management, or commercial business processes, preferably gained through digitalization or process improvement initiatives.
• Strong analytical skills and the ability to identify process inefficiencies and automation opportunities.
• Experience gathering requirements, facilitating workshops, translating business needs into solution requirements, and managing and prioritizing backlogs.
• Understanding of process mapping and process optimization techniques.
• Strong communication and stakeholder management skills in a cross-functional environment.

Nice to have

• Exposure to ERP, CRM, workflow automation, or AI-enabled solutions.
• Experience with Agile methodologies, and IT Product Management.
• Experience within Order-to-Cash, Commercial Operations, or Supply Chain processes.
• Experience working with international stakeholders in a manufacturing or industrial environment.

Start date: ASAP Duration: Initial 3-month contract with the possibility of a 3-month extension Workload: 24–40 hours per week Location: Fully remote within Europe, with the option to work onsite at the client's office in Hungary Required skills Business Analysis Digital Transformation Business Process Automation Project Management Backlog Management Process Improvement Preferred skills CRM AI Automation Workflow automation Order-to-Cash Process O2C ERP Agile methods Languages English (Proficient) Additional details / client note;

• Hours per week: 40