Owner

Company Description SurveyGauge is a Danish-developed B2B platform that helps organizations measure and improve customer satisfaction in complex business environments. The company’s SaaS solution enables businesses to collect, analyze, and act on feedback across markets, departments, and customer touchpoints. SurveyGauge focuses on loyalty, Net Promoter Score (NPS), and churn prevention, with features tailored specifically to B2B needs. The platform offers scalable feedback collection, advanced segmentation, dashboards, and action planning to support data-driven decisions. It is fully EU-hosted and built without AI, tracking, or external data feeds, emphasizing data privacy and control. Role Description As the Owner of SurveyGauge, you will lead the overall business strategy, operations, and growth of the company in a full-time, on-site role based in Copenhagen. You will oversee product vision and development, ensuring the platform continues to meet the evolving needs of B2B customers and aligns with data privacy standards. Daily responsibilities include managing key client relationships, guiding sales and marketing initiatives, and monitoring financial performance. You will coordinate cross-functional teams, set priorities, and ensure high-quality delivery of services and support. The role also involves identifying new market opportunities, negotiating strategic partnerships, and fostering a collaborative, inclusive work environment. Qualifications

• Strong business leadership and management skills, including strategic planning, decision-making, and organizational oversight.
• Experience in B2B SaaS, customer experience management, or related digital platforms, with a solid understanding of NPS, loyalty, and churn prevention.
• Background in sales, marketing, or business development, with the ability to drive customer acquisition, retention, and revenue growth.
• Financial acumen, including budgeting, forecasting, and performance tracking to support sustainable company growth.
• Ability to build and maintain long-term client relationships, with strong stakeholder management and negotiation skills.
• Knowledge of data privacy, EU hosting requirements, and ethical data practices in a SaaS environment.
• Excellent communication and collaboration skills, with the ability to lead diverse teams and promote an inclusive culture.
• Bachelor’s or Master’s degree in Business, Management, Economics, Technology, or a related field, or equivalent practical experience.
• Fluency in English; proficiency in Danish or other European languages is an advantage.