Optical Customer Service Specialist

If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible! Help us create great experiences for our optician customers Are you passionate about customer service and enjoy helping customers find solutions? Do you thrive in a fast-paced environment where no two days are the same? As an Optical Customer Service Specialist, you will be part of our Customer Service team, supporting opticians with questions about orders, products, deliveries, invoices, and other day-to-day inquiries. You will play an important role in ensuring positive customer experience and building strong relationships with our customers. As all customer contact is handled via phone and email, you should enjoy communicating with customers, be service-minded, and feel confident managing different types of inquiries in a professional and friendly manner. We are looking for someone with proven experience from the optical industry and a solid understanding of lenses, optical products, and customer needs. You are service-minded, solution-oriented, and enjoy supporting customers in their daily business. Key Responsibilities

• Handle customer inquiries via phone and email
• Support customers with questions about lenses, frames, and optical solutions
• Assist with delivery, invoice, and order status inquiries
• Handle complaints and help identify the best solution for the customer
• Work closely with colleagues across Customer Service, Sales, Production, and Logistics
• Contribute to delivering a high level of customer satisfaction in every interaction

What We're Looking For

• Proven experience within the optical industry and a solid understanding of lenses, optical products, and customer needs
• Strong communication skills in Danish and English, both written and spoken
• A service-minded and solution-oriented mindset, with the ability to prioritize tasks, stay organized, and deliver excellent customer support in a fast-paced environment
• Good IT skills, including Microsoft Office, and confidence working with different systems and databases
• Curiosity and willingness to learn new products, systems, and processes

What We Offer

• A varied and engaging role in an international company
• A supportive and collaborative team environment
• Opportunities to learn about innovative optical products and solutions
• Training and development opportunities
• The chance to make a real difference for our customers every day

Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.