Operations Manager - eCommerce & DTC

This is not a specialist role. You'll work closely with the founders and take ownership across operations, supply chain, fulfillment, Customer Service, people, and processes. What you'll own - Own day-to-day operations and identify bottlenecks before they become problems - Build and implement SOPs, workflows, and systems in Notion - Oversee supply chain, inventory, purchasing, logistics, 3PL, and fulfillment - Help lead Customer Service and cross-functional teams - Support hiring, onboarding, team accountability, and performance - Manage projects from idea execution with minimal founder involvement - Build reporting and KPIs that give leadership clear visibility - Coordinate with suppliers, manufacturers, 3PLs, and other external partners What we're looking for Must have: - Direct, in-house experience operating a physical-product DTC/eCommerce brand - 3+ years in Operations, General Management, or a similar leadership role - Experience across multiple business functions, not just one department - Strong supply chain, inventory, fulfillment, and 3PL experience - Proven experience building SOPs and scalable processes - Experience hiring, managing, and holding teams accountable - Strong analytical and problem-solving skills Strong plus: - Experience in health, wellness, supplements, or nutrition - Experience working directly with founders in a high-growth DTC company - Head of Operations, General Manager, COO, or Chief of Staff background We're looking for someone who has actually operated inside a DTC brand and can connect the pieces across the business. If you've been the person founders rely on to make sure the business actually runs, we'd love to hear from you.