Operations Associate

About Intergrid Intergrid is a Helsinki-based technology company offering an Autopilot for industrial energy operators. Economics, emissions, and resilience are pushing industrials to adopt hybrid energy systems that can't be effectively run manually with traditional tooling. More intelligent, integrated and autonomous energy operations are needed to lower costs and emissions, reduce manual operator workload and accelerate the whole energy transition by making industrial electrification easier and more economical. Intergrid has emerged as the category leader in autonomous industrial energy operations, with:

• 100+ industrial sites across Europe already trusting us
• €20M+ raised from top investors in Finland and Silicon Valley
• A high-performing 40+ person team from different nationalities and backgrounds at our vibrant Helsinki office

We’re an office-first team that values active collaboration and getting to know one another beyond our Zoom profiles. We’d love to see you at our office in Helsinki, while recognizing that we all appreciate the option to work remotely from time to time. About the role We are hiring a full-time or part-time Operations Associate to join our fast-growing team in Helsinki! The Operations team at Intergrid is responsible for ensuring that our Autopilot is running smoothly and customer value is maximized. As an Operations Associate, your main responsibilities include remote monitoring of mission-critical energy systems, supervising participation in power markets, as well as initiating and coordinating efforts in case of any interruptions. Alongside the day-to-day responsibilities, you would also take part in development work across our Operations team. Most importantly, you would personally own our customer profit share calculation. This means validating market trade, meter and price data, applying the terms of a dozen different contract models, and checking the results for anomalies before they become customer invoices - and developing the tooling for all of this. The role offers flexible working hours between 25-40 hours per week based on your preference, making it ideal if you have e.g. ongoing studies. As our operations are live 24/7/365, the work of an Operations Associate is distributed across day, evening, and weekend shifts with overnight on-call duties to ensure seamless service delivery. We are looking for candidates interested in a minimum 12-month fixed-term contract. As Intergrid is scaling, there is plenty of room to grow with us. With the right match, we are keen to keep great people on board for the long term. Why this opportunity is ideal for you: This role is a gateway into one of today’s most exciting industries as the energy transition is revolutionizing industrial environments - and you’ll be right at the heart of it. You will spend your time with hands-on operations, but also have time to contribute to the development of our finance function. Therefore, this role is a great opportunity for future builders who want to learn how to utilize their skills for scaling AI-native operations and delivering real business impact. We do not expect you to have a study background or expertise from the industrial or energy sector. However, interest and motivation to learn and work in the industry are crucial. Key responsibilities:

• Oversee Autonomous Operations: Monitor the proprietary AI Autopilot controlling & optimizing our customers’ industrial energy assets 24/7.
• Interruption Resolution: Initiate & coordinate debugging efforts with internal and external stakeholders. The work includes for example direct customer service, adjusting operating parameters, reporting and coordinating technical problem-solving internally.
• Customer Support: Act as the first point of contact via phone, email, or chat for urgent inquiries from customers’ site managers and operators.
• Profit Share Calculation and Development: Own the monthly profit share calculation for our customer sites, from validating source data to delivering the calculations our invoices are based on, plus develop the related tooling.

Who we are looking for:

• Quick Learner: Proven track record of being proactive and someone who learns quickly, even in complex settings. You excel in a fast-paced and dynamic work environment.
• High-agency: You take ownership, work independently, and ship and iterate fast.
• Detail-oriented: We operate production-critical assets and energy systems of our customers. This work requires accuracy and attention to detail.
• AI-native Builder: You’re comfortable and motivated to work and learn with AI-native solutions involving a high level of automation, and enjoy problem-solving in a technical setup.
• Bilingual Excellence: Fluent in Finnish and English, with the ability to tailor communication to your audience.

We also value if you have…

• Experience working with financial data e.g., in Excel or accounting software
• Project management experience and the ability to drive initiatives across several teams
• Hands-on experience with Python or SQL, for possibly more technical development tasks
• Knowledge of other European languages

What we offer

• Values-driven culture – Be part of a culture built on kindness, curiosity, and creating win-win-win outcomes for customers, planet, and our success.
• Modern tools – Build with the latest AI tooling and agentic workflows.
• Rapid growth journey – Join a quickly growing technology company on a mission to drive the energy transition forward.
• Real ownership and impact – High autonomy and visible impact from day one.
• Active feedback and mentorship – We want you to succeed at Intergrid. To help you reach your professional goals, we offer active mentorship and an open feedback culture.
• Thrive in our Helsinki HQ – Vibrant, supportive, and inclusive office-first environment.

Our hiring process will typically follow these steps: First discussion (30min) Get to know each other, learn about your motivation and previous experience. Brief intro on the role and Intergrid, discuss our mission, vision, and ways of working. You are more than welcome to visit our office. In-depth interview + case assignment (90min) In-depth discussion about the role, your potential fit for it by focusing on role-specific competencies. Show off your skills in a role-specific case exercise. Founder meetup (45min) Meet all our founders and dive into our strategy, culture and future plans. Ask all your toughest questions. ‘Work with us’ afternoon (4 hours) We invite you to work with Intergrid team for a half day to ensure our ways of working align with your aspirations. It is a significant commitment on both sides; thus we only move to this stage if we really want to work with you. It’s designed to help both sides make the right decision, and especially giving you a transparent opportunity to decide on a new career chapter. You will receive compensation for this.