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Read resourceNorwayContractual TemporaryInformation and Communications Technology User Support Technicians
Onsite Service Desk Agent-
Infinity Quest | Oslo, Norway | Salary not specified
Source: JobsPipe
Required Skills
customer-supportcustomer service
Role snapshot
- Work model
- On-site
- Language
- Not specified
- Experience
- Not specified
- Posted
- Posted 1 day ago
- Application deadline
- 2026-11-25
What you'll do
Description: The role covers standard Service Desk / deskside support, including 1st and 2nd line support, but also has broader onsite responsibilities. The key requirements are:
- Fluent Norwegian and English
- Microsoft 365 and Windows support
- Onsite deskside and end-user support
- Knowledge management, including KBs, SOPs and support documentation
- Vendor coordination, particularly with Foxway
- Asset and leasing management for PCs and mobile devices
- Cisco / Microsoft Teams meeting-room support
- User/device administration related to Microsoft 365, Entra ID and Intune
- Onboarding/offboarding support
- ServiceNow/ITIL experience is beneficial
Work resources