Microsoft Copilot Service Delivery Manager

Posted: 11/9/26 Office Location(s): Klausdalsbrovej 601, Ballerup, Denmark Job Description: Are you passionate about Microsoft 365, AI-powered workplace technologies, and service management? Do you enjoy balancing innovation, governance, and operational excellence while helping colleagues realize value from new technologies? About the role | Service Delivery Manager In our Modern Workplace team, we enable secure, compliant, and value-driven use of Microsoft Copilot across Tryg. Microsoft Copilot is becoming an increasingly important part of how we work, collaborate, and create value. As our Service Delivery Manager for Microsoft Copilot, you will play a key role in ensuring that Copilot remains a stable, secure, scalable, and business-relevant service across the organization. In this newly established role, you will be responsible for the Microsoft Copilot service end-to-end, helping transform AI potential into measurable business outcomes. You will be responsible for balancing user value, operational excellence, governance, compliance, and cost efficiency while ensuring that Copilot continues to evolve as a strategic capability for Tryg. You will work closely with colleagues across Modern Workplace, AI Hub, Security, Compliance, Service Management, Licensing, Sourcing, and business functions, as well as external partners such as Microsoft and managed service providers. Core tasks:

• Ensure service quality, stability, availability, security, compliance, user satisfaction, and measurable business value of Microsoft Copilot across Tryg
• Own and coordinate incidents, requests, changes, releases, licensing, and operational readiness activities together with internal and external service providers
• Monitor service health, adoption, license utilization, costs, risks, and user feedback to drive continuous improvement and optimization
• Drive user adoption and value realization through stakeholder engagement, communication, guidance, and data-driven insights
• Maintain governance, controls, policies, and audit documentation supporting Responsible AI, GDPR, DORA, and security requirements
• Develop and maintain the Copilot service roadmap, operating model, governance framework, and service lifecycle processes
• Build strong relationships across business, technology, governance, and supplier organizations to ensure successful scaling of Copilot across Tryg
• Contribute to sustainable service economics through license optimization, cost transparency, and support of business case and investment decisions

Microsoft Copilot has the potential to transform how employees work and collaborate across Tryg. To realize this potential, we need a dedicated service owner who can combine operational discipline with strategic thinking and ensure that Copilot delivers value in a secure, compliant, and scalable way. About you | Technical flair and business understanding We are open to different professional backgrounds, but we expect you to bring strong experience within Microsoft 365 services, service management, and stakeholder collaboration. You understand how technology, governance, and business objectives come together and are motivated by creating services that deliver both user value and measurable business outcomes. In this role, you will work with technologies and disciplines such as:

• Microsoft Copilot
• Microsoft 365
• Microsoft Purview
• Data Loss Prevention (DLP)
• Identity and Access Management
• Service Management and ITSM processes
• Responsible AI and AI Governance
• Risk, Compliance, and Regulatory Frameworks

To succeed in the role, we imagine that you:

• Have strong experience with Microsoft 365, service management, and delivering business-facing technology services
• Are skilled at building relationships and navigating across business, technology, governance, and external partners
• Can translate business needs into service improvements, adoption initiatives, governance frameworks, and roadmap priorities
• Thrive in environments where innovation, compliance, security, operational excellence, and user value must go hand in hand

Take a proactive, analytical, and data-driven approach to continuous improvement and decision-making - About us | Modern Workplace At Modern Workplace, we're on a mission to empower every colleague to do their best work. From the moment a new employee logs in for the first time to their final day with the company, we ensure they have the digital tools, technology, and support they need to succeed. We deliver everything from devices, workplace technology, collaboration platforms, and meeting experiences to mobile services, productivity tools, automation, analytics, and AI-powered solutions such as Microsoft Copilot. In short, we are the team behind the digital workplace. We make technology work seamlessly so our colleagues can focus on serving customers, collaborating effectively, and driving the business forward. Curious? Send your application as soon as possible, but no later than November 23rd, 2026, as we will be conducting interviews on an ongoing basis. If you have any questions regarding the role, you are welcome to contact Head of Modern Workplace, Lars Stryhn, at lars.stryhn@tryg.dk. We encourage everyone regardless of gender identity, age, background, disability or origin to apply for the position. We are proud to have high employee satisfaction, strong professionalism and equal opportunities to develop your career in the Tryg Group. Tryg is the largest non-life insurance company in Scandinavia with activities in Denmark, Norway and Sweden. Every day we strive – each in our own way – to create peace of mind and affect the lives of most Scandinavians. Read more at www.tryg.com