Major Incident Manager

Job Title: Major Incident Manager Location: Copenhagen (Shift based / Flexible schedule) Employment Type: Permanent Salary: Up to €80,000 per annum Start Date: Immediate Industry: Events & Entertainment We're working with a leading IT services organisation that is building out its service operations team in Copenhagen for a new customer engagement. They need an experienced Major Incident Manager to take ownership of high-impact incidents from bridge call to root cause. Major Incident Manager – Key Responsibilities

• Leading major incident bridges and coordinating resolver groups and SMEs until service is restored
• Acting as the customer’s main point of contact during critical incidents
• Keeping stakeholders updated and protecting SLAs
• Writing Major Incident Reports and running post-incident reviews
• Partnering with Problem Management to drive root cause and prevention
• Reporting monthly on MIM performance and coaching teams to reduce repeat incidents

Major Incident Manager – Key Skills Required

• 8+ years in Incident and Major Incident Management
• A solid background in IT service operations and service desk environments
• ITIL Expert or multiple ITIL Intermediate / ITIL 4 certifications
• Calm, confident communication with technical teams and senior stakeholders
• Experience leading virtual teams and managing vendor relationships
• Flexibility to work shifts

Please apply now if this role is of interest.