Application checklist
Review your application before submitting
A quick checklist to help candidates submit a clearer, more complete application.
Read resourceDenmarkContractual TemporaryInformation and Communications Technology Services Managers
Major Incident Manager
PRACYVA | Aarhus Municipality, Denmark | Salary not specified
Source: JobsPipe
Required Skills
customer-supportcommunicationcustomer service
Role snapshot
- Work model
- On-site
- Language
- Not specified
- Experience
- Not specified
- Posted
- Posted today
- Application deadline
- 2026-10-29
What you'll do
Job description :
- ITIL framework knowledge and operational experience in Incident Management, Major Incident Management, Problem Management & Change Management.
- Worked as Major Incident Manager with hands on experience in chairing MIM (Business & Technical) Calls
- Performs incidents trend analysis, create problem ticket for recurring incidents etc.
- Managed cross tower incidents and complex problems
- Good understanding of Service Desk Operations, Escalation Management
- Senior Stakeholder Management experience
- Good Communication skills – Verbal and Written
- Good Understanding of Application, infra towers and services
- Willing to work in Shifts (24*7)
Work resources