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Read resourceDenmarkContractual TemporaryProfessional Services Managers Not Elsewhere Classified
Major Incident Manager
Infoplus Technologies UK Limited | Aarhus, Denmark | Salary not specified
Source: JobsPipe
Required Skills
customer-supportcommunicationcustomer service
Role snapshot
- Work model
- On-site
- Language
- Not specified
- Experience
- Not specified
- Posted
- Posted 1 day ago
- Application deadline
- 2026-11-03
What you'll do
Job title : Major Incident Manager (MIM) – Lead Location : Aarhus, Denmark Work model : Fully onsite Job description :
- ITIL framework knowledge and operational experience in Incident Management, Major Incident Management, Problem Management & Change Management.
- Worked as Major Incident Manager with hands on experience in chairing MIM (Business & Technical) Calls
- Performs incidents trend analysis, create problem ticket for recurring incidents etc.
- Managed cross tower incidents and complex problems
- Good understanding of Service Desk Operations, Escalation Management
- Senior Stakeholder Management experience
- Good Communication skills – Verbal and Written
- Good Understanding of Application, infra towers and services
- Willing to work in Shifts (24*7)
Work resources