Lead Training and Technical Support Specialist - UPS

Eaton's new campus for its critical power systems in Vantaa, Finland, was completed in November 2023. The 16,500 m² site houses research and development, manufacturing, warehousing, sales and service under one roof, which will create plenty of additional jobs. As one of the world’s largest manufacturers of three-phase uninterruptible power supplies (UPS), Eaton’s expansion in this area is driven by strong business growth and the demand for systems that ensure business continuity. Situated in a prime location next to the Helsinki airport, the Vantaa facility serves as Eaton’s Critical Power Solutions headquarters and a center of excellence for data centers. Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E What you’ll do: In this role, you will act as a 3ph UPS main trainer for service trainings for Field Service Engineers (FSEs) and Service Partners (ASPs). You will own and manage the training function at Vantaa and Dubai Training Centers, also create and maintaine training conceps, content and learning material. In addition, you will work as a technical support expert on Eaton EMEA 3ph UPS products across EMEA region, while ensuring alignment with training responsibilities and business priorities.

• Owns and manages the service training program in Vantaa Training Center for EMEA 3-phase UPS products.
• Acts as a primary trainer for 3-phase UPS Service trainings.
• Lead and develope trainings with Technical Support team and EMEA Service.
• Create training schedules and allocate other trainers as needed.
• Create training packages, elearnings, remote trainings and other materials together with Technical Support team and other stake holders.
• Organise necessary training equipment in Vantaa Training Center.
• Coordinate trainings with Dubai Training Center and other EMEA Training Centers.
• Contribute to the zero-incident culture supporting safety of field service engineers through instructions and training.
• Work as a technical expert in Technical Support team based on business priorities and training commitments:
• Support filed service engineers and customers with installation, commissioning, startup and maintenance of UPS systems.
• Provide senior-level technical support for complex field issues, challenging troubleshooting activities and critical customer escalations.
• Contribute in maintaining a comprehensive service knowledge base, technical documentation, field service bulletins and service guides.
• Participate new product development projects as a voice of customer and provide field service perspective.
• Give service related input to other stakeholders, for instance Engineering and Sales Support.
• Build collaboration with other teams, e.g. Customer Quality, EHS, Product Management, Service organization.

Qualifications:

• University Degree
• Solid experience in Electrical and/or Power Electronics industry.

Skills:

• Extensive experience in power electronics, 3-phase power systems and UPS architectures. Proven experience delivering technical training and developing training programs.
• Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Proactive, self-driven, Strong presentation and interpersonal skills, Customer-focused, Problem-solving and trouble shooting skills
• Technical leadership and mentoring mindset, Continuous Improvement, Safety Leadership.

What we can offer to you:

• Contract in fast growing global company
• Challenging projects in dynamic collaborative team
• Great promotional opportunities - We encourage internal promotion, whenever possible
• Excellent working environment - safety and ethic are really important for us

#LI-KK2 All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.