Lead Customer Service Agent, OSL

Norwegian "Our people are the heart of Norwegian.We embrace a culture of diversity, equality and inclusion. Embracing this culture is critical to our business success and makes us stronger together. Our people have different knowledge, experiences, and backgrounds, but all share a passion for our vision; to become the most loved and trusted airline in Europe”. Embracing this culture is critical to our business success and makes us stronger together. Are you our new Customer Service Agent or Gate Lead in Oslo? We are seeking experienced and service-minded candidates to join our ground handling team at Oslo Airport (OSL). We are recruiting for two operational profiles on 75% permanent contracts:

• Customer Service Agent : with hands-on experience in passenger Check-in operations.
• Gate Lead :with proven Gate competence, boarding, and gate management experience.

In both roles, you will deliver professional, friendly, and efficient service while upholding our high safety and punctuality standards. Both positions operate in a rotating shift pattern (early mornings, evenings, and weekends). What is it like to work at Norwegian: Norwegian’s vision is to be the most loved and trusted airline in Europe, and our people are key to achieving that goal. Here, you’ll find a diverse and dynamic workforce united by a shared purpose and passion for connecting people. No matter your role, you’ll make engaging connections every day. We care for, encourage, and cheer each other on, celebrating new ideas and different ways of doing things. So, fasten your seatbelt — your next exciting career journey starts here! In this role you will be responsible for: Customer Service Agent (Check-in):

• Welcoming passengers with a positive and helpful attitude.
• Checking travel documents, ticketing, and issuing boarding passes.
• Bag-drop handling, acceptance, and tagging of luggage (including special luggage).
• Assisting passengers with travel information, gate guidance, and irregularities.

Gate Lead (Gate Operations):

• Leading gate setup and on-time passenger boarding in accordance with Norwegian procedures.
• Operating passenger boarding bridges (Jet-bridges) when required.
• Strict adherence to gate baggage rules and accurate excess baggage revenue collection.
• Assisting with ticketing, flight changes, and gate irregularities to ensure safe, punctual departures.

You are our ideal candidate if:

• You have prior relevant experience as a Customer Service Agent (Check-in) or with Gate operations / Gate Lead.
• You have a strong customer focus, good communication skills, and a positive mindset.
• You are comfortable working shifts during unsociable hours (early mornings, evenings, weekends).
• You have good English language skills, both verbal and written.
• Preferbly scaninavian speaking.
• You have lived continuously in an EU/EEA country for the last 5 years.
• You can provide a clean criminal record and complete 5-year background documentation to obtain Avinor security clearance and airport ID.

We can offer: Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions. Here’s what you can look forward to:

• Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
• Comprehensive travel insurance
• Competitive salary and pension scheme
• Opportunity to join our share saving plan

Could this be the start of an amazing journey? If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV. Please note: We can only accept applications that have been submitted through our recruitment system. We accept CVs in either English or a Scandinavian language. Do you have any questions? Or need any help with your application? We are here to support you, please contact: Umaar Aslam Rana Station Manager Umaar.Aslam.Rana@norwegian.com