L1/L2 IT Support Engineer

We are currently looking for an L1/L2 IT Support Engineer to join an assignment in Copenhagen. 📍 Location: Copenhagen Airport, Denmark 🏢 Working model: 100% onsite – 5 days per week 📅 Contract: 6 months + potential extension 🗣️ Languages: Fluent Danish & English – mandatory 🔐 Security: Must be willing and able to undergo the required security/police clearance process 🌍 Nationality: Open to any nationality, subject to clearance requirements What we're looking for: • Hands-on L1/L2 IT support and incident troubleshooting experience • Good knowledge of Windows and/or Linux • Practical understanding of TCP/IP, HTTP(S), DNS/DHCP • Experience troubleshooting systems, applications, infrastructure or backend components beyond basic desktop support • Exposure to VMware/ESXi, Hyper-V, Bash/Shell, PowerShell or Python would be beneficial • Knowledge of Kubernetes, Apache/JBoss, SQL/Oracle or Java is a plus • Experience working with ITSM/ITIL processes is advantageous • Strong troubleshooting and customer communication skills The role involves supporting business-critical IT systems, investigating technical and application incidents, reviewing logs, performing system administration and preventive maintenance, and working closely with L3 and technical teams. Candidates should also be comfortable with occasional weekend/Sunday support and international travel approximately 2–4 times per year. ⚠️ Fluent Danish (spoken and written) is a mandatory requirement for this position. 📩 Interested? DM me or share your CV at pdhall@redglobal.com