Junior Pre-sales Technical Consultant

Key missions:

• Ensures to be the main contact point for technical topics between customers and IDEMIA
• Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap
• Promotes IDEMIA products and services to customers
• Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals
• Implements projects
• Collects functional requirement specifications for applicable products with the customer
• Manages the product selection process and ensures the right product is selected to match customer’s requirement
• Participates in the project delivery and technical implementation
• Coordinates final validation for applicable products with customers
• Mainains a close relationship with technical counterpart of custome
• Engages constantly in product specification reviews to upsell and influence the next product evolution
• Assists in quality complaints from customer on delivered products through first level local troubleshooting
• Supports quality team in the resolution of problem and coordinates response or communication to the customer
• Promotes and implements standard products for small to medium size customers
• Works under close supervision

What you need to succeed in this role:

• Proactive, confident and with a positive ‘can-do’ attitude;
• Strong organisational and problem-solving skills & excellent attention to detail;
• An ability to work well under pressure & to deadlines;
• Highly effective communication & interpersonal skills;
• Confident in preparing and delivering information & presentations;
• Team Player but able to work independently;
• High level of IT literacy (word, excel, PowerPoint, outlook) skills;
• Friendly, personable & highly professional;
• Ability to deal with confidential & sensitive information;
• Results oriented, able to deliver against targets & objectives.