Junior IT Support

About Us: Founded on the grounds of innovation – iXceed Solutions is an ISO certified, leader in Talent and Digital recruitment solutions, serving Fortune 100 companies globally. About the Role Position: Junior IT Support Location: Gothenburg- Vastra Gotaland County- Sweden – 100% Onsite (5 days per week) Job Type: Permanent Job Description: Role Summary We are seeking a customer focused Onsite IT Service Desk Engineer to provide enduser IT support incident resolution and technical assistance for workplace technologies The ideal candidate will possess strong troubleshooting skills excellent customer service capabilities and fluency in Swedish and Danish to effectively support local users Mandatory Skills

• Fluent in Swedish spoken and written
• Excellent communication and customer service skills
• Experience in IT Service Desk Deskside Support environments
• Strong knowledge of Windows 10 11 Microsoft 365 and Active Directory
• Experience supporting laptops desktops printers mobile devices and collaboration tools

Key Responsibilities

• Provide onsite and remote technical support to end users
• Diagnose and resolve hardware software and networkrelated issues
• Handle incidents and service requests in accordance with agreed SLAs
• Support Microsoft 365 Teams Outlook OneDrive and collaboration platforms
• Perform user account administration password resets and access management
• Setup deploy and maintain laptops desktops mobile devices and peripherals
• Coordinate with resolver groups and thirdparty vendors for issue resolution
• Maintain accurate ticket documentation and knowledge articles
• Support meeting room technologies and video conferencing systems
• Participate in asset management device lifecycle management and workplace projects

Qualifications

• Bachelors degree or equivalent experience in Information Technology
• 1- 3 years of experience in IT Service Desk Deskside Support or EndUser Computing support roles
• Success Factors
• Strong customer orientation and problemsolving mindset
• Ability to work independently in an onsite support environment
• Excellent communication skills in Swedish and English
• Ability to manage multiple priorities while maintaining service quality
• Language Requirement Mandatory Swedish Danish proficiency is essential Candidates without demonstrated fluency in both languages will not be considered

Mandatory Skills : Servicedesk