Jr Assoc, IT Support

Description At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job Summary We are looking for an IT professional to join our Horsens site, acting as service desk support for site users and production-related needs. This role will be responsible for handling service requests, incident resolution, troubleshooting, and coordination with global IT teams to support site operations and project delivery. This is a fixed-term 9-month position with the possibility of extension. Essential Duties And Responsibilities

• Act as service desk support for the Horsens site, handling requests for service delivery and incident resolution.
• Respond to support needs through phone, Teams calls, and Jira tickets, and troubleshoot issues to resolution or escalation as needed.
• Work with global IT teams on current and new project delivery impacting the Horsens site, including network, infrastructure, and software-related activities.
• Provide support for MES production systems, LAN servers and network from the perspective of local IT, software installations, and deployment of end-user devices including computers, peripherals, printers, pocket PC scanners, and company mobile phones.
• Use relevant IT tools and platforms.
• Participate in weekly team's calls and any other required calls affecting IT Horsens.
• Follow relevant security protocols, SOPs, and quality standards in all support activities.
• Participate in out-of-office/on-call rotation for answering calls and resolving production issues remotely or on site when required.

Education Bachelor’s Degree in Computer Science, Information Technology, or related field, or equivalent experience. Work Experience

• Minimum one year experience in information technology support, including hands-on experience supporting hardware, software, user devices, and site-based infrastructure.
• Experience supporting manufacturing or production environments is a plus.

Professional And Personal Qualifications

• Experience with Microsoft Active Directory, Azure, System Center Configuration Manager (SCCM), and support in Microsoft environments.
• Knowledge of Cisco, Fortinet, VMware vSphere, Veeam, Apple JAMF, and similar infrastructure technologies.
• Experience supporting MES or other production support systems.
• Experience with service desk tools, ticket queues, and handling incidents and service requests, preferably in Jira.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong communication skills and the ability to work effectively with both local users and global technical teams.
• Structured and detail-oriented, with the ability to follow procedures, maintain documentation, and work within applicable security and quality requirements.
• Fluent Danish language skills are required.
• Good working proficiency in English, including speaking, reading, and writing.

License and Certifications Microsoft, Cisco, and vSphere certifications or relevant training are a plus. Pay Transparency The annual base salary range for this position is kr440,400.00 - kr560,500.00. Total target compensation is determined using objective and gender-neutral criteria, including relevant experience, qualifications, skills, market benchmarks, geographic location, and the scope and responsibilities of the role. This position may be eligible for variable compensation and other incentive programs in accordance with the terms of the applicable plans within the country of employment. In addition, team members are eligible to participate in the company’s benefits and total rewards programs applicable to their location and employment status. West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening.