ITOT Service Desk Technician

Join Hurtigruten and Help Keep Our Global Operations Connected At Hurtigruten, technology plays a vital role in supporting our ships, offices, and people around the world. We're looking for a service-minded and passionate ITOT Service Desk Technician to join our growing ITOT team in Oslo. This is an excellent opportunity for someone early in their IT career who enjoys solving technical challenges, helping users, and gaining hands-on experience across a wide range of systems and technologies. You'll be part of a collaborative team that supports colleagues across our global business while contributing to a reliable, secure, and modern IT environment. What You'll Do As an ITOT Service Desk Technician, you'll serve as a first point of contact for IT support, helping users resolve technical issues and ensuring an excellent support experience. Your responsibilities will include:

• Providing first-line support for hardware, software, applications, and IT infrastructure
• Responding to service desk tickets and user requests in a timely and professional manner
• Troubleshooting technical issues and escalating complex cases to specialist teams when needed
• Keeping users informed throughout the lifecycle of their cases
• Supporting employee onboarding and offboarding activities, including account creation, access management, and permissions
• Assisting with user provisioning and identity and access management (IAM) tasks
• Supporting IT projects, system upgrades, patching activities, and new service implementations
• Maintaining knowledge base articles and service desk documentation
• Monitoring security alerts and helping enforce cybersecurity policies and best practices
• Participating in major incident management activities when required
• Helping identify recurring issues and contributing to problem management and root cause analysis efforts
• Acting as a power user for service desk tools and collaboration platforms
• Traveling occasionally to company locations when needed

, Who We're Looking For We're looking for someone who enjoys helping others, has a passion for technology, and is eager to grow their IT career. Required Qualifications

• Bachelor's degree in Information Technology or relevant work experience
• ITIL Foundation (v3 or v4), CompTIA A+, or equivalent training/certification
• Strong English communication skills, both written and verbal
• Basic understanding of IT troubleshooting and support processes
• Familiar with Atlassian products

Preferred Experience

• Experience in a customer-facing role
• Experience working in a corporate environment
• Familiarity with Microsoft 365, user account administration, and endpoint support
• Understanding of networking and troubleshooting concepts, including OSI layers
• Exposure to Agile and Lean ways of working

What Makes You Successful You are:

• Customer-focused and motivated to deliver excellent service
• A clear and confident communicator
• Organized, detail-oriented, and methodical in your approach
• Curious and eager to learn new technologies
• Calm under pressure and able to manage multiple priorities
• A team player who can also work independently
• Proactive, reliable, and solution-oriented
• Passionate about IT and technology

Why Join Hurtigruten? At Hurtigruten, you'll become part of a company with a proud heritage and a strong focus on innovation, sustainability, and exploration. We offer:

• A supportive and collaborative work environment
• Opportunities to learn, develop, and grow your IT career
• Exposure to a broad range of technologies and business systems
• International collaboration across teams and locations
• A workplace where your contribution has a direct impact on employee experience and business operations
• Flexible and hybrid working arrangements
• Competitive salary and benefits package
• Staff rates on Hurtigruten voyages for you and your family.

Location This position is based in Oslo, Norway and follows a hybrid working model. To support collaboration and team connection, employees are expected to be in the office at least three days each week. Ready to Apply? If you're looking for an opportunity to build your IT career in a dynamic international company and enjoy helping people solve technical challenges, we'd love to hear from you. Apply today and help keep Hurtigruten connected.