IT Support Technician

About The Role Alva Industries is growing quickly, and our people, production floor and systems need IT that just works. We're looking for a hands-on IT Support Technician to be our first point of contact for system and device issues, and to look after the hardware and the physical and digital infrastructure that keep a modern manufacturing company running. Support and operations come first. As routines settle, you'll have room to grow into development work: automating workflows, extending our business systems, and building internal applications. This is a role for someone who likes fixing problems properly, and then making sure they don't come back. Key Responsibilities

• Provide first-line support to employees on hardware, software, accounts and access, onsite and remotely
• Set up, deploy and maintain PCs, laptops, phones, monitors, printers and production-floor devices
• Manage user onboarding and offboarding, licenses and access in Microsoft 365 and Entra ID
• Maintain and troubleshoot network, Wi-Fi, meeting room and other physical IT infrastructure
• Keep device and asset inventory, documentation and routines up to date
• Contribute to IT security: patching, device compliance and security awareness
• Coordinate with external suppliers and partners, and escalate when needed
• Develop automations, integrations and internal tools to support our teams

Required Qualifications

• Relevant IT education (vocational, certification or degree), or equivalent work experience
• 1–3 years of experience in IT support, IT operations or a similar hands-on technical role
• Good working knowledge of Windows, Microsoft 365, Entra ID / Intune and Azure
• Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi)
• Some experience with scripting or programming, in any language
• Professional English, written and spoken

Advantageous Experience

• Microsoft Power Platform (Power Automate, Power Apps, SharePoint)
• Microsoft Dynamics 365 Business Central, AL development or Power BI
• PowerShell or Python for automation
• C# / .NET or other experience building internal applications
• IT support in a manufacturing or industrial environment
• Norwegian language skills
• Cloud experience (Azure/Google)
• Git / DevOps

Personal qualities You are service-minded and calm when things break. You work in a structured way, document what you do, and follow through. You're curious about how systems work and want to understand why something fails, not just fix it once. You take initiative, work independently, and communicate clearly with colleagues at every level, from the production floor to management.