IT-support

BCIC Swiss | Best Connect International Company is looking for a Part-Time, On-site IT Support Specialist in Sweden. The ideal candidate will provide 1st and 2nd line technical support and ensure smooth IT operations for end users in an on-site environment. Key Responsibilities

• Provide 1st and 2nd level technical support for end-user issues.
• Troubleshoot hardware, software, and network-related problems.
• Collaborate with third-party vendors to resolve complex AV and IT issues when required.
• Ensure timely communication regarding issue status and resolution.
• Maintain accurate and up-to-date ticket documentation for all incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber.
• Provide basic macOS support for Apple users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and authorized peripheral devices.
• Use diagnostic tools to resolve network connectivity and workstation hardware/software issues.

Required Skills

• Strong troubleshooting and problem-solving abilities.
• Hands-on experience in 1st and 2nd line IT support.
• Good understanding of Windows environments and basic macOS support.
• Ability to work independently in an on-site environment.
• Strong communication and documentation skills.

Requirements

• Valid work permit for Sweden (mandatory).
• Several years of experience in a similar IT Support role.
• Good English communication skills.
• Availability to work on-site in Sweden.

Benefits

• Flexible working schedule.
• Opportunity to work with an international company.
• Professional and collaborative work environment.
• Exposure to enterprise-level IT infrastructure.

How to Apply If your profile matches the above requirements, please apply via Indeed by sending your updated English CV. Please mention the position title in the subject line. Apply now and join BCIC Swiss! Job Type: Part-time Pay: Up to 338,00kr per hour Expected hours: No more than 30.0 per week Work Location: In person