IT Specialist at CDON Group

Do you like fixing things for people and also figuring out how to stop them breaking in the first place? At CDON Group, our Stockholm office brings together developers, product teams, sales, customer service and leadership, and all of them rely on IT that works. We’re looking for an IT Specialist who wants to be more than first-line support. You’ll handle day-to-day support in the office, and you’ll work with our Head of IT on the technical setup and the internal IT processes behind it. When something breaks, you’re the one people come to. When the same thing breaks twice, you’re the one who asks why and fixes the cause. We use AI tools like Claude and ChatGPT every day, and we expect this role to as well. We want someone who reaches for automation and AI to solve problems faster, not someone who does the same manual task fifty times. About us CDON Group is a Swedish listed company with a long history in e-commerce. Our mission is to unleash the power of the marketplace to give the best shopping experience in the Nordics. We run two Nordic marketplaces, CDON and Fyndiq. About the role You’ll report to the Head of IT and be the hands-on IT presence in our Stockholm office. Day to day, that means user support, devices and office tech. Over time, you’ll take ownership of parts of our environment and help improve how we work, with plenty of room to drive things yourself. What you’ll do

• Handle IT support for colleagues in the office and remotely, from laptops and accounts to Wi-Fi, VPN, printers and meeting room tech
• Take care of onboarding and offboarding, including setting up and returning computers, phones and accounts
• Manage user accounts, groups and permissions in Google Workspace, Slack and other central systems
• Enroll and maintain Mac and Windows devices in our MDM, and help develop our device policies and configurations
• Keep our asset register up to date and handle ordering and lifecycle of hardware and peripherals
• Work with our external IT partners on things like network and Wi-Fi when issues come up
• Write and maintain documentation and support guides so colleagues can solve common problems themselves
• Help improve our support process
• Find manual IT work worth automating and build the automation, using scripts, Google Apps Script, AI agents or whatever fits the job
• Help colleagues get started with our AI tools, answer their questions, and support the Head of IT in rolling out AI tools safely across the company
• Contribute to security work under the direction of the Head of IT

Who you are You’re a technically curious generalist who likes being close to users. You take ownership, you don’t wait to be told what to do next, and you can tell the difference between urgent and important. You’re social and easy to work with, and you explain technical things in a way people understand. This role is based full-time at our Stockholm office, 5 days a week. We’d especially like to see:

• A few years of experience in IT support or a similar role, ideally in a modern office with 50+ users
• Hands-on experience with Google Workspace administration, such as accounts, groups and permissions
• Experience with MDM tools for Mac, iPhone and Windows, for example Kandji, Intune or similar
• Basic networking knowledge, such as Wi-Fi, DNS/DHCP and troubleshooting connectivity
• Experience working with tickets and support processes, for example via Slack or Jira
• Hands-on use of AI tools in your own work, for example to write scripts, troubleshoot or draft documentation, and you can show us an example
• Experience with scripting or automation, such as Bash, Python, PowerShell or Google Apps Script
• Professional proficiency in English and Swedish

What we offer

• A chance to be part of a growth journey and help keep the leading Nordic marketplaces running
• A collaborative work environment with colleagues who believe in CDON Group’s mission
• A role where you learn from and work closely with the Head of IT, with room to grow your responsibilities
• A competitive compensation package, including pension and insurance through Max Matthiessen and the MyBenefit portal

Application Process: Please attach your resume and a brief cover letter outlining your interest and suitability for the job. We will be conducting interviews with candidates on an ongoing basis. To ensure a professional and unbiased assessment, we will ask candidates to perform a combination of logical reasoning and personality tests as part of the process.