IT Service Manager - Asset Management Applications , Espoo

About the role

In this role, you will act as a key figure working with the IBM Maximo Suite system. While the AMS partner executes day-to-day application operations, you will govern the partner and remain accountable for the service as a whole. Your main focus will be on owning the development backlog and service roadmap, as well as managing and streamlining the continuous development pipeline in a business-critical environment. Acting as a vital link, you will connect business needs, operational performance, technical lifecycle, and development investments. You will work in close collaboration with key users, AMS suppliers, and a new offshore team, making strong coordination and stakeholder management skills essential.

The office is located in Espoo, and you are expected to work on-site a couple of times a week. Please note that a standard security clearance will be conducted for the selected candidate.

You are offered

• A role with real impact: You get to take ownership of developing and streamlining the continuous minor development pipeline for a business-critical system.
• Strong support and collaboration: You won't be working alone – you will join an experienced, senior-level team and work closely with another Service Manager who focuses on the business analysis side.
• Comprehensive onboarding: Even though a team transition is underway, you will receive thorough support and a dedicated handover period from the current holder of the position to get up to speed smoothly.

Work tasks

• Owning the development backlog and service roadmap, as well as prioritizing tasks in Jira.
• Governing the AMS partner responsible for day-to-day application operations and remaining accountable for the overall service.
• Connecting business needs, operational performance, technical lifecycle, and development investments.
• Managing continuous minor development and developing the minor development pipeline further.
• Planning sprints and coordinating releases to production.
• Guiding and coordinating the offshore team during and after a team transition.
• Collaborating closely with key users and AMS suppliers.
• Utilizing and developing the ServiceNow environment as part of service management.

We are looking for

• A strong background in coordinating roles, such as working as a Project Manager, Scrum Master or Product Owner.
• Practical experience with Agile methods (Jira) and ITSM processes (ServiceNow).
• Evidence of managing large, time-critical systems and integrations (ERP/EAM, e.g., Maximo, IFS, or SAP).

It is meritorious if you have

• Experience working with IBM Maximo Suite
• Proficiency in Finnish or Swedish

To succeed in the role, your personal skills are:

• Change oriented
• Trustful
• Social
• Stable
• Respectful

Our recruitment process

This recruitment process is handled by Academic Work and it is our clients wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.