IT service Magaer M365

Our client within the construction industry is looking for an experienced IT Service Manager – Microsoft 365 to join their Digital Workplace team. This assignment is a backfill for a key employee and offers the opportunity to take overall responsibility for the end-user-facing delivery, governance, and continuous development of Microsoft 365 application services. In this role, you will drive the strategic and operational management of M365 services, ensuring a secure, modern, and efficient digital workplace that supports business collaboration, communication, information management, and workflow automation. Start date: 2026-11-06 End date: 2027-03-31 (extension possible) Location: Stockholm, 2-3 days/week at the office About the assignment:

• Own and manage the end-user-facing delivery of Microsoft 365 application services.
• Govern, design, and continuously improve M365 services across the organization.
• Ensure governance frameworks, security controls, and service configurations are properly designed, implemented, and maintained.
• Collaborate with business stakeholders to understand requirements and translate them into effective service solutions.
• Manage relationships with vendors, suppliers, support partners, and internal stakeholders to ensure high-quality service delivery.
• Develop and maintain service documentation, user guides, and operational procedures.
• Drive service improvements to achieve agreed SLA, KPI, and customer satisfaction targets.
• Support budgeting, service maintenance, and compliance with IT security and governance standards.
• Perform lifecycle management activities and continuously optimize the M365 environment.
• Maintain and develop an Evergreen Microsoft 365 environment, ensuring optimal adoption of new features and capabilities.
• Identify opportunities to increase business value through automation, digitization, and improved use of Microsoft technologies.
• Collaborate closely with IT teams, Service Desk, and business units within established governance frameworks.
• Lead and support change, incident, request, and problem management processes.

Your Profile Must-Have Skills

• Proven experience managing and developing Microsoft 365 services in complex enterprise environments.
• Strong understanding of Microsoft 365 architecture and its integration with IT infrastructure, identity management, and security.
• Experience with service lifecycle management, governance, and continuous service improvement.
• Solid experience working with ITSM processes, including Change, Incident, Request, and Problem Management.
• Strong stakeholder management skills with the ability to bridge business, IT, and external vendors.
• Experience translating business requirements into effective service solutions.
• Excellent communication and interpersonal skills.
• Fluent in both Swedish and English, written and spoken.
• Structured and organized approach with experience working in agile environments.
• Ability to plan, coordinate, communicate, and execute initiatives from concept through delivery.

Personal Qualities

• Results-driven and proactive mindset.
• Passion for creating business value through technology.
• Strong team player with excellent self-leadership and collaboration skills.
• High level of personal effectiveness and accountability.
• Genuine interest in maximizing the potential of the Microsoft 365 ecosystem and how its services work together.

Nice-to-Have Skills

• Knowledge of Microsoft Graph API
• Experience with Microsoft Entra ID
• Experience driving automation and digital transformation initiatives within large organizations.