IT Operations Engineer

We are super excited to announce that Olivia Ivkovic is looking for an IT Operations Engineer to join our Internal IT team in Stockholm or Lund! At Voyado, we’re growing fast, adopting new technologies, and continuously exploring how AI and automation can make the way we work smarter. But as our business evolves, so does the complexity of our internal IT landscape. That’s where you come in. We’re looking for someone who wants to take ownership of how our internal systems connect, communicate, and work together. Someone who sees manual processes as opportunities for automation, enjoys solving complex technical challenges, and gets excited about building scalable solutions that make everyday work easier for everyone at Voyado. Our ambition? Less manual work, smarter integrations, and an IT environment where things just work. About The Role As our IT Operations Engineer, you’ll play a key role in shaping the architecture and automation of Voyado’s internal IT ecosystem. Today, parts of our IT environment rely on manual processes, standalone solutions, and integrations that have evolved organically over time. We want to change that. Your mission will be to connect the dots, understand how our systems interact, identify opportunities for improvement, and design scalable solutions that reduce complexity and manual work. One important focus will be transforming our employee lifecycle management. Imagine an onboarding experience where everything from access permissions and system provisioning to device management happens automatically, with minimal manual intervention. That’s the kind of experience we want you to help us build. You’ll also explore how automation and AI can support our own Internal IT operations, making processes more efficient, reliable, and scalable. You’ll join our IT Operations team, working alongside two other IT Operations Engineers, three IT Support Technicians, and an AI Platform Engineer. You’ll collaborate closely with our Cloud Center of Excellence, Information Security, and system owners across Voyado to establish a common technical direction. In this role, you will:

• Design and develop integrations between our internal SaaS platforms, using APIs, webhooks, and automation tools to create seamless workflows.
• Take ownership of our identity and access management architecture, building scalable and automated provisioning processes for employees joining, moving within, or leaving Voyado.
• Map our existing IT landscape, identify dependencies and opportunities for automation, and help establish a clear architectural blueprint for the future.
• Reduce manual work by developing automated workflows and exploring infrastructure-as-code approaches using tools such as Terraform.
• Explore how AI-powered tools and automation can improve the way our Internal IT team operates.

Who you are We’re looking for someone who combines technical expertise with curiosity, initiative, and a genuine passion for making things work better. You’re probably the kind of person who sees a repetitive manual task and immediately starts thinking about how to automate it. You enjoy understanding how systems fit together, challenging existing solutions, and finding smarter ways of working. You have a strong technical foundation, but you’re not someone who wants to sit behind a screen all day. You enjoy collaborating with people, asking questions, understanding their needs, and translating complex requirements into practical technical solutions. You’re comfortable taking ownership and driving initiatives independently, while also knowing that the best solutions are built together. And perhaps most importantly, you have a forward-thinking mindset. You’re curious about emerging technologies, particularly AI and automation, and excited about exploring how they can reshape internal IT operations.

• Several years of experience within IT operations, systems integration, solutions architecture, platform engineering, or a similar field, preferably in a cloud-first, SaaS-driven environment.
• Strong hands-on experience with identity and access management, particularly Microsoft Entra ID/Azure AD, SSO, Conditional Access, and automated provisioning.
• Experience designing and building integrations using REST APIs, webhooks, and automation platforms such as Power Automate, Azure Logic Apps, Workato, n8n, or similar tools.
• Experience with scripting and automation using Python, PowerShell, or another relevant language.
• A good understanding of SaaS environments, system architecture, and how to build secure, scalable integrations.
• Fluency in English, both written and spoken.

High Impact. Great People. Real Growth. You’ll join a company with strong momentum, modern technology, and a collaborative culture where ideas and initiatives are encouraged. At Voyado, we care about creating an environment where people can grow, collaborate, and enjoy the journey together. We move quickly, challenge ideas, and work closely across teams to deliver meaningful impact. Some of our benefits:

• 30 days of vacation
• Wellness allowance
• Personal development opportunities
• Summits and team activities
• Four days from the office and one day from home

About Voyado Voyado is the Agentic Customer Experience Suite for retail. More than 500 retail brands across 100 markets use Voyado to unite CRM, loyalty, product discovery, e-commerce personalization, and retail media with retail-trained AI that acts on real-time shopper intent. By combining customer data with product intelligence, Voyado helps retailers deliver more relevant experiences across every channel — online and in-store. The result is more traffic, higher conversions, stronger customer relationships, and measurable business impact. We’re growing across Europe and are looking for people who want to help shape the future of retail technology. Ready to make an impact? Fantastic! 🎉 Applying is easy — submit your LinkedIn profile or upload your resume. We’d love to hear what excites you about this role and what challenges you’re eager to take on. Be yourself, and let your passion shine through. Additional information As part of our recruitment process, we conduct a background check on the final candidate. Making it personal with AI We believe you’ll position yourself best for success in the interview process by being yourself, with support from AI where it makes sense. Later in the process, you may even be expected to use AI. At the end of the day, what matters is meeting you — the person behind the application. There is no such thing as a perfect candidate; we’re all human, so please bring your authentic self. Don’t let AI over-polish your CV or answers to the point where we can’t hear your real voice, because that’s what we care about most. In today’s hyper-competitive market, we help over 500 retail brands across 100 markets attract, convert, and retain loyal customers. As the Agentic CX Suite for Retail we help retailers achieve a unified customer view through AI-powered CRM, loyalty management, product discovery, and advertising to increase customer lifetime value.