IT Network Specialist

IT & Network Support Engineer Experience: 3+ Years Role Type: End User & Network Support Work Mode: Onsite / Field Support Looking for a Freelancer for the Client site Schedule visits (Backfill) IT / End User Support

• Provide L1/L2 technical support to users for desktops, laptops, printers, monitors, and peripherals.
• Troubleshoot Windows OS, Microsoft 365, Outlook, Teams, VPN, and business applications.
• Perform hardware installation, replacement, configuration, and troubleshooting.
• Support user onboarding/offboarding, account access, and basic Active Directory activities.
• Handle IMAC activities – Install, Move, Add & Change.
• Manage and resolve incidents/service requests through ITSM/ticketing tools.
• Escalate complex issues to L2/L3 teams when required.

Network Support

• Provide hands-on support for LAN, WAN, Wi-Fi, and basic network connectivity issues.
• Troubleshoot switches, routers, access points, network ports, and cabling.
• Perform basic configuration and troubleshooting of VLANs, DHCP, DNS, TCP/IP, and VPN.
• Perform network connectivity testing using tools such as ping, tracert, ipconfig, and network testers.
• Support network device installation, replacement, patching, and basic configuration.
• Coordinate with Network/Infrastructure teams for complex network incidents.
• Assist with network changes, upgrades, and site implementation activities.
• 3+ years of experience in IT Support, Desktop Support, Network Support, or Infrastructure Support.
• Strong hands-on troubleshooting experience across both end-user IT and network connectivity.
• Able to work independently and handle onsite/field support activities.
• Good communication and incident-management skills.
• Experience working with ITSM processes and SLA-based support.
• CCNA or equivalent networking knowledge is an advantage.
• Candidates with a combination of Desktop/EUC + Network Support experience are preferred.