ISD Head

Job Summary The ISD Head will provide strategic and operational leadership for enterprise application, SAP, AI/digital, and infrastructure services, ensuring seamless end-to-end technology delivery across the organization. The role requires a senior technology leader with proven experience managing SAP landscapes, application portfolios, cloud and infrastructure services, AI-led transformation, service delivery, and large-scale transformation programs. The incumbent will be accountable for technology strategy execution, operational stability, modernization, customer experience, financial performance, and delivery excellence. Key Responsibilities Key Responsibilities 1. Integrated Technology Delivery Own end-to-end delivery across Applications, SAP, Infrastructure, Cloud, Integration and Digital/AI platforms. Establish an integrated operating model across application development, infrastructure operations, platform engineering and managed services. Ensure strong governance around SLA/KPI performance, availability, incident management, problem management, capacity, security, resilience and business continuity. Drive collaboration between application, infrastructure, architecture, security and business teams. 2. SAP & Enterprise Applications Provide leadership for complex SAP S/4HANA and ECC environments, including transformation, migration, AMS and optimization programs. Oversee SAP functional and technical landscapes covering areas such as Finance, Supply Chain, Manufacturing, Procurement, Sales, HR and Integration. Drive modernization using SAP BTP, Fiori, Integration Suite, analytics, automation and cloud technologies. Govern enterprise application architecture and reduce application complexity and technical debt. 3. AI, Automation & Digital Transformation Define and execute the enterprise AI and GenAI adoption roadmap, aligned with measurable business outcomes. Identify AI opportunities across IT operations, application development, business processes, knowledge management and customer/user experience. Drive adoption of GenAI, intelligent automation, AIOps, predictive analytics and AI-assisted software engineering. Establish appropriate governance for responsible AI, security, data privacy and enterprise-scale adoption. Partner with business leadership to move AI initiatives from PoCs into scalable production solutions. 4. Infrastructure, Cloud & Operations Lead integrated infrastructure services covering cloud, data center, network, workplace, compute, storage, middleware and platform services. Drive hybrid and multi-cloud transformation, infrastructure modernization and automation. Ensure high availability, scalability, disaster recovery, cybersecurity alignment and operational resilience of enterprise platforms. Improve infrastructure efficiency through standardization, observability, FinOps, automation and AIOps. 5. Transformation & Architecture Create a multi-year technology transformation roadmap spanning SAP, applications, AI, cloud and infrastructure modernization. Drive architecture rationalization, platform consolidation and legacy modernization. Ensure technology investments support scalability, security, interoperability and business growth. Sponsor large and complex transformation programs involving multiple geographies, vendors and business functions. 6. Leadership & Stakeholder Management Lead large, multidisciplinary teams across SAP, Applications, Infrastructure, Cloud, Architecture, AI and Service Management. Partner with CIO/CTO-level stakeholders and business leadership to translate business strategy into technology priorities. Build strong engineering and delivery leadership capability across internal and partner organizations. Manage senior relationships with strategic technology partners and system integrators. 7. Commercial & Vendor Management Own technology budgets, workforce plans, vendor ecosystems and managed-service engagements. Drive cost optimization while maintaining service quality and transformation velocity. Skill Requirements Must Have Skill AI/ML Tools - Others,Program & Project Management,SAP Project & Program Management Good to Have Skill Other Requirements