IoT Solutions Engineer

Department: Operations (Engineering Services & Customer Support) Location: Copenhagen Description At Factbird, we help manufacturers see what’s really happening on their lines, so they can make better, faster decisions. Our plug-and-play hardware and cloud platform turn live production data into clear insights, and we’re scaling fast across sites, teams, and countries. We’re looking for a hands-on Senior IoT Solutions Engineer to join Engineering Services, the team that takes on the technical problems that fall outside what our product and Support handle today. You’ll look at a PLC, a sensor, or a 20-year-old CNC and work out how to get its data into Factbird. Sales and Support turn to you when the answer is “it depends,” and you turn that into a clear yes, no, or “here’s how.” Then you write it down so the next person doesn’t need to ask. About the role Engineering Services solves the hardest technical problems, documents them, and shares the knowledge, so Factbird gets smarter and the same problem doesn’t come back. You’ll answer feasibility questions before deals close, design and build custom solutions, and fix the cross-domain problems no other team can place. The team mission we are on: Engineering Services is a small team of experts finding solutions to a wide variety of challenges. In pre-sales we are supporting our AE's and Solution Consultants with feasibility testing the most complex customer setups or requirements. Often directly with the customers and their technical teams. In post-sales we collaborate with Cloud, FW and HW teams, and build and support a range of custom solutions. Our core mission is to increase documentation, standardization and empowering our colleagues in both pre- and post-sales roles to server the customers in the most technical cases. What You'll Do

• Answer feasibility questions from Sales: can we connect this machine, PLC, or sensor, and how
• Design and build custom solutions: logic boxes, signal converters, IO-Link modules, EDGE flows, and Factbird® powered by OMRON NX1 programs that fill gaps the cloud platform can’t handle yet.
• Design the integration: map the customer’s OT/IT environment and plan the data sources, tag structures, transformations, and security.
• Root cause troubleshooting in live production. Smaller share of time, highest stakes
• Document everything you build and fix: Solution Records, runbooks, and wiring guides for customers and internal teams, clear enough that someone else can pick it up. Version and back up every configuration.
• Bench-test hardware before it ships, test the full data flow end to end (including failure recovery and restarts), and hand hardware to Logistics with a clear packing list.
• Integrate customer systems through Kepware, Ignition, OPC UA, MQTT, EtherNet/IP, Modbus, and Node-RED.
• Share what you know: help Support, Solution Consultants, and Hardware handle more on their own.
• Streamline as you go: spot repeat work and clunky processes, and fix them or flag them. Build templates and scripts that make the next delivery faster.
• Turn repeat workarounds into product input with a business case, so the workaround can disappear.
• Join customer and prospect calls as the technical voice alongside Solution Consultants and Account Managers.

About you You’re an experienced industrial automation engineer, as happy with a screwdriver as with a terminal. You know how factories work, and you’re comfortable saying “not directly, but here’s the route.” You document like the next person depends on it, because they do. You can’t leave a clunky process alone: you always have an eye on how to make things simpler and more repeatable. You’re flexible and self-directed: you take a high level of accountability and ownership. You can prioritize and deliver without daily supervision, and you troubleshoot systematically when things get ambiguous. The work changes week to week, and the team’s shape will keep evolving as Factbird grows. You’re happy to do what’s needed today while helping move things in a more scalable direction. You love being the expert, but you equally love teaching others and making the teams around you smarter. And most of all, you care about making the answer simple for whoever asked. Requirements:

• A bachelor's degree in automation, electrical engineering, mechatronics, or similar, or equivalent hands-on experience.
• At least 5 years in industrial automation or controls engineering, including hands-on work on the shop floor (7+ years preferred).
• Hands-on PLC experience with at least one major vendor, e.g. Siemens, Omron, or Rockwell/Allen-Bradley.
• Solid understanding of industrial protocols, e.g. OPC UA, Modbus, EtherNet/IP, MQTT.
• Working knowledge of sensors and signals, like digital, analog (4–20 mA, 0–10 V), IO-Link, PNP/NPN, and energy metering.
• Root cause analysis across hardware, networks, and software in live production environments.
• Field experience commissioning or troubleshooting equipment in live plants.
• Comfortable troubleshooting site networks, e.g. IP setup, routers, SIMs, and firewalls.
• A clear communicator in English who can explain technical trade-offs to non-engineers.
• A strong documentation habit: when you build it, you write it down.

Why Factbird? People are at the heart of everything we build. We believe great products come from empowered teams — and we work hard to create an environment where you can do your best work and have space for life beyond it. Here's what you can look forward to:

• Flexible working hours: We trust you to manage your time. Life isn’t one-size-fits-all, and neither is work.
• Competitive salary: We offer compensation that reflects your skills, experience, and impact.
• Internet reimbursement: Stay connected and productive, wherever you choose to work from.
• Thoughtful, human onboarding: We’ll support you step by step, giving you the context, tools, and guidance you need to feel confident from day one.
• A career path that grows with you: Through bi-yearly Individual Development Plan conversations, we’ll work together to shape a career journey that fits your ambitions.
• Company-wide kickoffs & team days: We regularly come together across teams and regions to connect, celebrate, and align on what’s next.
• A global, inclusive culture: We’re proud of our diverse backgrounds and perspectives — and we actively celebrate them in how we work and collaborate.

We’d love to hear from you If this role feels like a match, we’d be excited to hear from you and explore how you could help shape the future of data collection and production monitoring at Factbird. And if someone in your network comes to mind who might be a great fit — feel free to share this opportunity with them. Have questions? You can always reach out to Khristel, our Global Talent Acquisition & People Operations Lead at khma@factbird.com At Factbird, we believe that great work starts with people feeling respected, valued, and included. We are proud to be an equal opportunity employer and are committed to building a workplace where everyone has the opportunity to thrive. All employment decisions at Factbird are made based on business needs, role requirements, and individual qualifications, without discrimination based on gender, gender identity or expression, age, disability, marital or family status, nationality, ethnic or social origin, religion or belief, sexual orientation, or any other characteristic protected under applicable European and local employment laws. We celebrate diversity in all its forms and believe that different backgrounds, perspectives, and experiences make our teams stronger and our work better. We warmly encourage all qualified candidates to apply and to bring their whole selves to Factbird.