Integrated Service Delivery Head

We are hiring for ntegrated Service Delivery (ISD) Head for Stockholm location Role Overview We are seeking an experienced and strategic Integrated Service Delivery (ISD) Head to lead end-to-end service delivery. Key Responsibilities

1. End-to-End Delivery Leadership

• Provide integrated delivery governance across Lines of Business, technology domains, programmes, projects, and managed services.
• Ensure achievement of contractual commitments, SLAs, KPIs, quality standards, transformation milestones, and business objectives.
• Lead large multidisciplinary teams across onshore, nearshore, and offshore delivery locations, including significant global delivery capabilities based in India.

1. Client Engagement & Relationship Management

• Build strong, trusted relationships with senior client stakeholders, technology leaders, business leaders, and key decision-makers.
• Act as a senior delivery partner and trusted advisor to clients across operational, transformation, and strategic discussions.

1. Strategic Growth & Transformation

• Partner with Client Partners, Growth Leaders, Account Managers, and Service Line Leaders to support account expansion and large strategic opportunities.
• Proactively identify transformation opportunities across Applications, SAP, Cloud, Infrastructure, Data, AI, Digital, Automation, Cybersecurity, and Managed Services.

1. Global Delivery Management

• Lead large and geographically distributed delivery organisations across the UK, Benelux, Europe, India, and other delivery locations.
• Establish an effective onshore-nearshore-offshore operating model, with clear accountability across locations and service lines.

1. Financial & Commercial Management

• Drive portfolio revenue realisation, margin improvement, profitability, and delivery efficiency.
• Own delivery financial performance and maintain strong control over revenue, costs, margins, productivity, utilisation, and financial risks.

1. Operational Excellence, Automation & AI-led Delivery

• Experience in AI platforms, ability to re-imagine IT operations with AI, leading service transformation initiatives. Domain experience, manufacturing value chains, reimagine Value Streams with AI, ability to consult, build and deliver AI centric solution.

Required Experience

• 18+ years of experience in IT services, consulting, managed services, or digital transformation.
• 10+ years of leadership experience managing large-scale global delivery portfolios.
• Proven experience managing multiple strategic accounts and multi-million-pound engagements.
• Strong experience working with CPG and/or Manufacturing clients.
• Demonstrated experience managing large, geographically distributed teams across onshore, nearshore, and offshore locations.

Strong experience across both Managed Services / RUN operations and Transformation / CHANGE programmes