Information Technology Support Specialist

Location: Copenhagen About us Xanh SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a commitment to transforming urban transportation, we have successfully expanded into the Global Market and are now preparing to launch operations in the EU Market. Join us in driving the future of sustainable mobility. About the Role We are looking for a hands-on and solution-oriented IT Specialist to help ensure a stable, secure, and efficient IT environment at GreenSM Denmark. This is a broad role combining day-to-day IT support with administration and further development of our local IT infrastructure. You will work closely with the local business, Global IT, and IT colleagues across Europe. Initially, the main focus will be operational IT support and daily administration, with the role gradually developing toward greater responsibility within infrastructure, networking, and cybersecurity. Key Responsibilities

• Install, configure, and maintain computers and other IT equipment.
• Manage software installation and updates.
• Handle and coordinate VPN-related requests.
• Manage hardware inventory and IT asset lifecycle.
• Provide technical support to users and act as the main local contact for IT-related questions.
• Work closely with Global IT and European IT teams.
• Troubleshoot and resolve incidents related to devices, networks, and systems.

Future Focus Areas As our IT environment develops, the role will gradually include more responsibility within:

• Infrastructure and network administration.
• Cybersecurity and IT security initiatives.
• Active Directory administration.
• Microsoft Intune and endpoint management.
• Improvement and standardization of IT processes.
• Participation in IT projects and technical improvement initiatives.
• Supporting the development of a dedicated Active Directory and Intune environment for GreenSM.

Requirements

• Experience in IT support, IT operations, or system administration.
• Good knowledge of Windows environments and device management.
• Experience with Microsoft 365 and user administration.
• Basic understanding of networks, VPN, DNS, and Active Directory.
• Strong troubleshooting and problem-solving skills.
• Good communication skills in Danish and English.

Nice to Have

• Microsoft Intune.
• Active Directory administration.
• Network administration.
• Cybersecurity or IT security tools.
• PowerShell or other scripting/automation.
• Experience working in an international IT environment.

Who You Are You are service-minded, curious, and comfortable taking ownership. You enjoy working closely with users while also having an interest in infrastructure and more advanced IT topics. You are proactive, see opportunities for improvement, and want to help build and develop GreenSM Denmark’s IT environment as the organization grows.